Deputy Store Manager

Inside Lvmh; Dubai; On-site; AED 200,000 - 300,000; Full time

Job summary

A luxury retail brand in Dubai is seeking a Deputy Store Manager to lead and coach a team, enhance client relationships, and drive overall performance. The ideal candidate will have over 5 years of fast-paced retail experience and must demonstrate strong operational expertise, clienteling abilities, and leadership qualities. This full-time role is based in the Mall of the Emirates, promoting a diverse and inclusive work environment.

Qualifications

• Minimum of 5 years of experience in fast-paced retail.
• Strong operational and clienteling expertise.
• Natural ability to inspire teams and elevate Client experience.

Responsibilities

• Develop Managers and ensure client promise delivery.
• Support team in building long-term Client relationships.
• Act as a role model demonstrating sales leadership.
• Ensure policies and standards are communicated and implemented.

Skills

Team management

Client relationship management

Sales leadership

Operational expertise

Empathy

Arabic language skills

Job description

As a Deputy Store Manager , you will be an ambassador of the Brand. You will take ownership of a Universe, lead and coach a team of Managers, Senior and Expert Client Advisors and Client Advisors; provide full support to the Store Management in building Client relationships and drive the Universe’s performance. You will proactively ensure your team achieves their goals and will be responsible for building highly motivated teams, developing them to the next level and securing succession plans.

Job responsabilities

Team Management and Development

• Develop Managers to ensure their teams deliver the Louis Vuitton Promise to every Client, through demonstrating and modeling the 4 Louis Vuitton Attitudes. Support them with consistent coaching, identify their development and training needs, and those of their team, partner with the Field Coach Trainer to tailor individual action plans
• Identify, recruit and develop talents, secure succession plans in collaboration with the Store Director
• Set individual and team goals, and sales targets; proactively assess and manage performance against expectations
• Manage and motivate the team to drive business, create a positive and harmonious work environment and foster cooperation between Managers

Client and Business Development

Support the team in building long term Client relationship, leveraging all clienteling tools

Establish a Client-centric mindset in store to ensure the highest level of Client experience and support the Expert Advisors in the team in acting as style advisors to their Clients

Communicate and inspire the team on corporate strategy and relevant business information (animate morning briefings, training,…)

Develop the business of your Universe, by cultivating a comprehensive and strategic understanding of it and relating to all relevant stakeholders

Define and implement action plans to boost business and maximize product performance, leveraging visual merchandising, clienteling, training and team management

Selling and Floor Management

Act as a role model demonstrating sales leadership to the team, supporting them with their own sales, fostering cross-selling and Client repurchase

Build and develop your own Client portfolio

Ensure business opportunities are maximized through efficient sales floor management, being a visible presence and support, ensuring Louis Vuitton Promise standards are achieved

Provide consistent and qualitative feedback to the team, coach them on the spot and coach Managers in coaching their own teams

Operations

Ensure policies, standards and Louis Vuitton procedures are communicated and implemented

Be accountable for inventory management

Support Store Director in staff planning (workforce management)

Monitor store maintenance

Organize communication with business partners such as department stores

Profile

With a minimum of 5 years’ experience in fast-paced retail , the ideal candidate brings strong operational and clienteling expertise, combined with a natural ability to inspire teams and elevate the Client experience. Arabic language skills are a valuable asset .

They demonstrate genuine curiosity , constantly seeking to understand both the Client and the evolving retail landscape. With deep empathy , they lead by example—building trust, nurturing team development, and placing the Client at the heart of every action. Their strong commercial mindset allows them to navigate challenges with resilience, make bold decisions, and consistently drive business performance.

Additional information

Full Time job, based in Mall of the Emirates.

Louis Vuitton is a company that respects the uniqueness of each employee and offers everyone the means to find their place and thrive. We promote diverse, equitable and inclusive initiatives aimed at supporting professional equality for everyone. We strive to go above and beyond, and we take measures to continue developing our culture focused on meaningful relationships and an inclusive workforce.

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