Deputy Store Manager

BFL Group; Dubai; On-site; AED 200,000 - 300,000; Full time

Job summary

An established industry player is seeking a dynamic Deputy Shop Manager to join their Dubai team. This role is pivotal in ensuring exceptional customer service and maintaining high operational standards. The ideal candidate will have a solid background in retail management, showcasing a proven ability to meet sales targets and foster customer relationships. You will work closely with the Shop Manager, overseeing daily activities, managing inventory, and leading a team to uphold the store's reputation. If you are energetic, enthusiastic, and ready to contribute to a vibrant retail environment, this opportunity is perfect for you.

Qualifications

• 3-4 years of retail experience as a Deputy/Assistant Shop Manager.
• Proven track record in achieving sales targets and customer relationship building.

Responsibilities

• Assist the Shop Manager with daily operations and report major issues.
• Ensure inventory is well maintained and deliveries are prepared promptly.
• Handle customer complaints and process merchandise returns.

Skills

Retail Management

Customer Relationship Management

Communication Skills

Team Leadership

Education

Experience as Deputy/Assistant Shop Manager

Job description

BFL Group is one of the world’s leading off-price retailer of fashion and homeware. With headquarters based in United Arab Emirates, we serve over markets across the region and in Europe.

Our goal is to delight customers and entice them back with the promise of exceptional pieces that excite – all at up to 80% off the original retail price for fashion designer brands. Our unique “Treasure Hunt” model ensures there is always something new to explore, desire and discover within our stores. Our customers walk out with new items every time they visit any of our stores.

Role Purpose:

We are currently looking to add a Deputy Shop Manager to our team in Dubai. Our team take great pride in their product knowledge and work hard to provide exceptional service to our customers.

The ideal candidate will have 3 - 4 years of experience as a Deputy/Assistant Shop Manager in a retail environment. A proven track record in achieving sales targets and building customer relationships is essential.

Responsibilities:

• Directly report to the Shop Manager and assist the same for the day to day activities of the outlet.
• Report to Shop Manager all major issues took place during her/ his absence and ensure smooth operations meanwhile.
• Ensure items are displayed according to type, size, color, etc. and packed.
• Report any maintenance & repairs required in the outlet.
• Ensure that deliveries are received complete and prepared for display promptly
• Ensure that deliveries are received complete and prepared for display promptly and efficiently. Controlling the store inventory and ensuring the maintenance of the standards of goods.
• Coordinate with Merchandisers for repetitive / overstock items & their display.
• Deposit cash sales as required to the bank and prepare reports for the same. For any discrepancies, to immediately report / inform Accounts Department of the same.
• Ensure that the stock room is well maintained, clean and organized.
• Ensure that team members are well informed of the security procedure in the outlet and the action to be taken when required.
• Handle customer’s complaints effectively and ensure their satisfaction.
• Process merchandise returns and exchanges as per the policies of the company.
• Order necessary shop supplies.
• Ensure that staff is punctual and consistent. Report to HR Department any staff frequently tardy and absent.
• Schedule staff rosters enabling the proper distribution of manpower within the outlet for smooth running of the operation.
• Uphold the image and build the reputation of the store by ensuring that the team is following the set SOP of the outlet and the BFL Group policies & procedures.

Qualifications & Skills:

• Prior experience as a Deputy/Assistant Shop Manager
• Energetic and enthusiastic with can do attitude
• Good communication skills in English

If you think you are fit for this job position, then apply right away. You are steps away from joining a Great Place to Work and we would love to meet you soon!