Deputy General Manager – Theme Parks

Miral Experiences; Abu Dhabi; On-site; AED 200,000 - 300,000; Full time

Job summary

A leading theme park operator in Abu Dhabi seeks a dynamic Deputy General Manager (DGM) to enhance strategic and operational performance at Warner Bros. World Abu Dhabi. You will lead daily operations, drive guest experience, and ensure compliance with safety standards. Ideal candidates should possess 7-10 years of leadership experience in large-scale venues and hold a relevant bachelor’s degree. Join us to shape unforgettable guest journeys in a collaborative and empowering environment.

Benefits

Access to industry-leading training

Career growth opportunities

Engagement in meaningful CSR initiatives

Qualifications

• 7-10 years of leadership in large-scale theme parks or entertainment venues.
• Experience managing large teams of 150+ direct or 350+ indirect.
• Fluent in English with additional languages as a plus.

Responsibilities

• Lead daily operations ensuring alignment with strategy and brand standards.
• Inspire and mentor multidisciplinary teams for high-performance culture.
• Drive initiatives to enhance guest satisfaction and operational readiness.

Skills

Leadership

Crisis management

Financial acumen

Guest-obsessed mindset

Education

Bachelor’s degree in tourism, hospitality, business, or related discipline

Tools

POS systems

Ride systems

Job description

About the Role

Are you ready to lead world-class theme park operations and shape unforgettable guest journeys? Miral Experiences is seeking a dynamic Deputy General Manager (DGM) to support and elevate the strategic and operational performance of one of Abu Dhabi’s most iconic destinations — Warner Bros. World Abu Dhabi.

Reporting directly to the General Manager, the DGM acts as second-in-command and plays a pivotal role in operational excellence, guest satisfaction, safety, and cross-functional leadership.

️ About Miral Experiences

Miral Experiences is the proud operator of Abu Dhabi’s most iconic and award‑winning theme parks and immersive attractions, including Ferrari World Abu Dhabi, Yas Waterworld, Warner Bros. World Abu Dhabi, SeaWorld Yas Island, CLYMB Abu Dhabi, and teamLab Phenomena.

We believe our people are the core of everything we do. Our culture is rooted in being progressive, committed, and joyful — delivering excellence together while empowering colleagues to innovate, grow, and make lasting impact. Miral Experiences is a certified Great Place to Work, where employees are proud, engaged, and inspired by purpose.

Together, we’re building immersive destinations and experiences that bring joy, forge memorable moments, and support Abu Dhabi's vision as a leading global tourism hub.

Key Responsibilities

Strategic & Operational Leadership

• Lead the daily operations of the park, ensuring alignment with corporate strategy, business objectives, and brand standards
• Co-create and support annual operating plans and budgets in collaboration with the General Manager and leadership team
• Translate long-term strategic goals into actionable initiatives to drive continuous improvement in safety, efficiency, and guest satisfaction
• Represent the GM in executive meetings, stakeholder engagements, and during periods of absence

People & Culture

• Inspire, mentor, and lead multidisciplinary teams, including directors, managers, and frontline staff
• Champion a high-performance culture grounded in accountability, innovation, and collaboration
• Partner with HR and L&D to develop capabilities, talent pipelines, and long-term retention strategies
• Foster a safe, inclusive, and empowering workplace where colleagues feel valued and supported

Guest Experience & Service Excellence

• Ensure seamless daily operations and exceptional guest journeys across all touchpoints
• Drive initiatives to enhance NPS, increase dwell time, and encourage repeat visitation
• Monitor service quality, operational readiness, and facility standards in real-time
• Empower teams to create memorable "WOW" moments and deliver immersive, branded experiences

Commercial & Financial Performance

• Oversee financial performance across operational departments, ensuring optimal resource utilization and achievement of P&L targets
• Contribute to revenue generation across admissions, F&B, retail, and ancillary services
• Identify and implement cost-efficiency opportunities without compromising quality or safety

Health, Safety & Risk Management

• Ensure full compliance with international and local health, safety, and environmental regulations
• Drive proactive risk assessments, emergency preparedness, and continuous safety training
• Uphold operational excellence in safety governance and incident response protocols

What We’re Looking For

• 7–10 years of leadership in large-scale theme parks, attractions, museums, live events, or entertainment venues
• Experience managing large teams (150+ direct or 350+ indirect), and high-volume operations
• Strong leadership presence, crisis management skills, and financial acumen
• Proficiency in operational systems (POS, ride systems), crowd flow, and safety protocols
• Guest-obsessed mindset, innovative thinking, and strategic execution

Qualifications

• Bachelor’s degree in tourism, hospitality, business, or related discipline
• Fluent in English (additional languages a plus)
• Previous multinational or cross-cultural exposure preferred

Why Join Us?

At Miral Experiences, you're not just taking a role — you're joining a purpose-driven organization designed to empower you:

• A collaborative, high‑trust culture recognized with Great Place to Work certification
• Access to industry-leading training, talent programs, and career growth opportunities
• Engagement in meaningful CSR and sustainability initiatives that value people, diversity, and community

Are you ready to lead and inspire?

Apply now to join the team shaping the future of immersive leisure in Abu Dhabi.