Delivery Station Liasion - UAE National, DSL

Q-Express Documents Transport - G25; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

An international logistics company in Dubai seeks a Delivery Station Customer Service Associate to enhance the customer experience in real-time. The role involves direct communication with customers to resolve delivery issues and requires strong multitasking and interpersonal skills. The ideal candidate should have a high school diploma and be an Emirati national. This full-time position offers an opportunity to work in a fast-paced environment focused on customer satisfaction.

Qualifications

• Emirati national with family book.
• Advanced and adaptable interpersonal communication skills.
• Ability to multitask in a fast-paced environment.

Responsibilities

• Communicating directly with customers via telephone.
• Proactively finding solutions to problems with limited guidance.
• Establishing strong collaborative relationships within the station.

Skills

Interpersonal communication skills

Multitasking

Customer service

Problem-solving

Education

High school diploma or equivalent

Tools

Windows OS

Microsoft Outlook

Job description

At Amazon, our mission is to be Earth’s most customer-centric company. To achieve this goal, we strive to exceed expectations by innovating and providing best-in-class customer support as we expand our logistics products and services, including improving how we fulfill and deliver customer orders. We’re making history, and the good news is that we’ve only just begun. At Amazon, you get to work with smart, passionate people who are building new products and services every day on behalf of our customers.

Role Overview: As a Delivery Station Customer Service Associate, you will help improve the customer experience by providing in-station, real-time support to ensure our customers receive their packages on time, as promised. The role also involves connecting customers with experts who can provide the most accurate and up-to-date information about their packages. It’s beyond fulfilling and delivering orders; it’s about making sure we put smiles on our customers’ faces.

Key Responsibilities:

• Communicating directly with customers via telephone.
• Empathizing, earning trust, and instilling confidence that issues can be resolved.
• Deep diving with customers to remove barriers to delivery and providing accurate delivery information.
• Providing exceptional attention to detail on every case and issue.
• Proactively finding solutions to problems with limited guidance.
• Establishing and maintaining strong collaborative relationships within the station through face-to-face and virtual communication.
• Effectively communicating with senior leadership to highlight barriers and develop solutions.
• Working confidently across multiple online platforms and tech systems.
• Thriving in a fast-paced environment within restricted time frames.
• Working full-time (40+ hours per week).
• Working in environments where noise levels can vary and be loud (hearing protection provided).

A Day in the Life:

You’ll be based at one of our last-mile delivery warehouses, where Amazon’s logistics system operates. As orders are dispatched, the DSL team handles parcels that have failed delivery. You will contact customers to update them on failed or potential failed deliveries, resolve issues, and coordinate with customers and delivery partners to ensure parcels are delivered promptly.

Within the logistics station, the DSL team is the only team that can connect directly with customers. You are a vital part of the station, crucial to resolving delivery issues and connecting parcels with our customers.

About the Team:

Our mission is to be Earth’s most customer-centric company. Our Customer Service team has a direct impact on this mission. We are an inclusive team that empowers and cares for our people, enabling them to focus on customer happiness. Our goal is to reduce customer effort and help them achieve the best results quickly and efficiently. We support our self-service channels with expert insights into complex issues.

Within the DSL team, you will work as part of a nationwide network linked across different delivery sites throughout the UK. We are committed to the highest standards in providing first-class delivery service and maintaining trust with all Amazon customers.

Basic Qualifications:

• Emirati national with family book.
• High school diploma or equivalent.
• Advanced and adaptable interpersonal communication skills.
• Ability to prioritize work efficiently.
• Ability to multitask in a fast-paced environment.
• Proficiency with Windows OS and Microsoft Outlook.
• IT proficiency with web browsers, database searching, and instant messaging tools.
• Upper intermediate proficiency in spoken and written English.
• Effective communication skills and ability to build professional relationships.

Preferred Qualifications:

• Experience in stakeholder management and maintaining professional relationships.
• Experience in operational environments such as logistics, retail, hospitality, or customer service.

Our inclusive culture empowers Amazonians to deliver the best results for our customers.