Delivery Operations Specialist - Bike Courier

Emirates Post Group; Abu Dhabi; On-site; AED 56,000 - 100,000; Full time

Job summary

Emirates Post Group is seeking a Delivery Center Operator to perform delivery-related tasks, comply with policies, and ensure efficient service. The role requires 2–5 years in a delivery environment and a high school diploma.

You will handle shipments, validate addresses, and maintain vehicles while delivering excellent customer service. The position emphasizes adherence to UAE road regulations, data confidentiality, and timely execution of duties, with opportunities to contribute to process

Qualifications

• High School degree or equivalent.
• 2–5 years of experience in Delivery Center.
• Knowledge in IT skills; Knowledge in Microsoft Office programs; Valid Driver’s License & Forklift certificate; Quality service focus to our customers; In-depth knowledge of UAE Roads Transport Regulations.

Responsibilities

• Follow all relevant departmental policies, processes, standard operating procedures and instructions so that work is carried out in a controlled and consistent manner.
• Compliance with the laws and regulations stipulated in the system of labor policies and administrative regulations (Attendance, Absence, Career commitment).
• An understanding of how to handle sensitive data of a confidential nature.
• Ensure implementing all (Ready to deliver checklist) before leaving the delivery center and follow all operational standards to carry out all deliveries.
• Follow and implement all the delivery procedures on ready shipments (Checking addresses on shipments, Sorting, Contact customers to match the data and determine the date and location of delivery).
• Completion and return to the delivery center by the accepted time.
• Update our operation system and hand over all the bills to in-charge staff in the unit.
• Achieve the required target set for the number of shipments delivered and/or received.
• Follow the standards of safety and security in the EP and other locations in which he operates.
• provide all services to customers and receive/deliver all types of shipments to customers as quickly and efficiently required.
• Show an honorable image of the group for customers
• Inform customers about new products and services.
• Providing excellent customer service, answering questions, ask for feedback on provided services and handling complaints from clients.
• To be sure following all the procedures related to the vehicle that is used in the delivery.
• Perform routine maintenance on delivery vehicles, such as monitoring fluid levels and replenishing fuel.
• Following delivery driving routes and time schedules.
• Maintain the group assets.
• Staying in touch with the delivery center and to be ready to do any emergency work.
• Commitment to all the instructions received from his direct charge staff for the interest of the work.
• Perform any other responsibilities relating to this job request or work task as allocated by the Line Manager or other Senior Management.

Skills

Quality customer service

Attention to detail

Time management

Customer communication

Education

High School degree or equivalent

Tools

Microsoft Office

Valid Driver’s License

Forklift certificate

IT skills

Job description

Emirates Post Group is seeking a Delivery Center Operator to perform delivery-related tasks, comply with policies, and ensure efficient service. The role requires 2–5 years in a delivery environment and a high school diploma.

You will handle shipments, validate addresses, and maintain vehicles while delivering excellent customer service. The position emphasizes adherence to UAE road regulations, data confidentiality, and timely execution of duties, with opportunities to contribute to process