Delivery Operations & Customer Service Champion

Emirates Post Group; Al Ain; On-site; AED 45,000 - 67,000; Full time

Job summary

Emirates Post Group in the United Arab Emirates seeks a Delivery Center professional with 2–5 years of experience to manage day‑to‑day delivery operations, ensure accuracy of shipments, and uphold safety standards. You will follow policies, coordinate with customers, and maintain fleet and records while meeting targets for deliveries.

The role requires a valid driver’s license and solid knowledge of UAE road regulations.

Qualifications

• High School degree or equivalent.
• 2–5 years of experience in Delivery Center.
• Knowledge of UAE road regulations and driving rules.

Responsibilities

• Follow all relevant policies, processes, SOPs and instructions to ensure work is carried out in a controlled and consistent manner.
• Ensure implementing all readiness checks before leaving the delivery center and follow operational standards for deliveries.
• Sort, verify addresses on shipments, contact customers to match data and determine delivery date and location.
• Complete deliveries within the accepted time and update the operation system; hand over bills to in-charge staff.
• Achieve the required target for shipments delivered and/or received.
• Follow safety and security standards in EP and other operating locations.
• Provide excellent customer service, inform customers about new products and services, and handle complaints.
• Perform routine vehicle maintenance, monitor fluids, manage fuel, and follow delivery routes and schedules.
• Perform any other duties as assigned by Line Manager or Senior Management.

Skills

IT skills

Microsoft Office

Valid Driver’s License

UAE Roads Regulations knowledge

Customer service focus

Education

High School degree or equivalent

Tools

Microsoft Office

Job description

Emirates Post Group in the United Arab Emirates seeks a Delivery Center professional with 2–5 years of experience to manage day‑to‑day delivery operations, ensure accuracy of shipments, and uphold safety standards. You will follow policies, coordinate with customers, and maintain fleet and records while meeting targets for deliveries.

The role requires a valid driver’s license and solid knowledge of UAE road regulations.