Delivery Operations Executive

ENTERTAINER FZ LLC; Dubai; On-site; AED 40,000 - 80,000; Full time

Job summary

Join a dynamic and innovative company as a Delivery Operations Executive, where you'll play a crucial role in ensuring seamless delivery operations. This position offers the opportunity to collaborate with various teams, optimize processes, and enhance customer satisfaction. You'll be responsible for overseeing order flow, managing merchant relationships, and driving operational improvements through data analysis. If you're resourceful, proactive, and detail-oriented, this role is perfect for you. Contribute to the success of a well-known UAE brand and enjoy a competitive salary and benefits package in a thriving environment.

Benefits

Competitive salary and benefits package

Opportunity to work with a dynamic company

Chance to contribute to a well-known UAE brand

Qualifications

• Strong multitasking and time management skills are essential.
• Experience in operations, logistics, or delivery coordination is desirable.

Responsibilities

• Oversee end-to-end order flow ensuring timely fulfillment.
• Investigate and resolve failed or delayed orders with partners.
• Prepare delivery performance reports to drive insights for improvement.

Skills

Multitasking

Time Management

Resourcefulness

Stakeholder Coordination

Attention to Detail

Excel Proficiency

Data Interpretation

CRM Experience

Report Preparation

Communication Skills

Education

Bachelor's Degree (preferred)

Tools

Salesforce

Excel

Tableau

PowerPoint

Job description

About Us

The ENTERTAINER is a leader in the Lifestyle industry, providing our members with exclusive access to 2-for-1 vouchers for dining, delivery, attractions, shopping, and travel across the GCC and Singapore. We are dedicated to pushing the boundaries of customer satisfaction and business growth, continuously innovating to enhance the way our users engage with entertainment. Join us as we strive to transform the entertainment landscape through creativity and innovation.

Position Overview

The Delivery Operations Executive is responsible for ensuring the seamless execution of daily delivery operations, working across teams and with external partners to resolve issues, optimize processes, and maintain high service standards. This role requires a hands-on approach to managing order flow, supporting merchant performance, and driving continuous operational improvement through data analysis, collaboration, and system feedback.

As a Delivery Operations Executive you will

Delivery Operations

• Oversee end-to-end order flow, ensuring timely and successful fulfilment across all channels.
• Investigate and resolve failed or delayed orders in coordination with Account Managers, Customer Service, and Third-Party Logistics partners.
• Monitor and maintain accurate merchant availability statuses and operational readiness.
• Prepare, analyze, and share delivery performance reports, highlighting key metrics (e.g., volumes, SLA adherence, failure trends) and driving insights for improvement.
• Manage inventory and dispatch of delivery hardware (e.g., tablets, SIMs).
• Provide cross-functional support to internal teams including Sales, Content, and Customer Service on delivery-related matters.

Merchant Management

• Onboard and train new merchants on tools, processes, and delivery operations.
• Provide ongoing operational and technical support post-launch.
• Work with the Marketing team to boost performance for underperforming merchants via delivery-related campaigns.

Partner & Vendor Coordination

• Monitor performance of merchants using SaaS integrations to ensure smooth order placement.
• Liaise with Finance, Tech, and Product teams to resolve issues related to orders or payouts.
• Track partner compliance with contract terms and service-level agreements (SLAs).

Systems & Process Improvement

• Collaborate with Product and Tech teams to suggest feature improvements and enhancements based on operational feedback.
• Assist in testing and implementing new product features, tools, or delivery system updates.
• Develop and refine SOPs to address recurring issues (e.g., missed pickups, failed attempts).
• Maintain internal documentation, training materials, and knowledge base content.

Strategic & Ad-Hoc Support

• Support regional and zone launches by ensuring delivery readiness and coordination.
• Manage delivery logistics for special campaigns or projects.
• Generate custom reports and insights for Sales or merchant teams as required.
• Join Sales-led merchant meetings to support with contract renewals, delivery performance, or campaign planning.

What we’re looking for

• Strong multitasking and time management skills
• Resourceful and solutions-oriented
• Proactive and able to work independently
• Effective in stakeholder and vendor coordination
• Attention to detail and strong sense of accountability
• Comfortable with Excel, including pivot tables, formulas, and dashboards
• Confident interpreting dashboards and operational data (e.g., Tableau)
• Experience using CRM or order management platforms (e.g., Salesforce)
• Skilled in preparing reports and presentations (e.g., PowerPoint)
• Effective communicator across internal platforms and shared drives
• Proficient in managing email communication, scheduling, and follow-ups
• Valid Driver’s License (for dispatch support or merchant visits)
• Background in operations, logistics, or delivery coordination (desirable)

What we offer

• Competitive salary and benefits package.
• Opportunity to work with a dynamic and innovative company.
• Chance to contribute to the growth and success of a well-known UAE brand.