Car Courier

Emirates Post Group; Al Ain; On-site; AED 45,000 - 67,000; Full time

Job summary

Emirates Post Group in the United Arab Emirates seeks a Delivery Center professional with 2–5 years of experience to manage day‑to‑day delivery operations, ensure accuracy of shipments, and uphold safety standards. You will follow policies, coordinate with customers, and maintain fleet and records while meeting targets for deliveries.

The role requires a valid driver’s license and solid knowledge of UAE road regulations.

Qualifications

• High School degree or equivalent.
• 2–5 years of experience in Delivery Center.
• Knowledge of UAE road regulations and driving rules.

Responsibilities

• Follow all relevant policies, processes, SOPs and instructions to ensure work is carried out in a controlled and consistent manner.
• Ensure implementing all readiness checks before leaving the delivery center and follow operational standards for deliveries.
• Sort, verify addresses on shipments, contact customers to match data and determine delivery date and location.
• Complete deliveries within the accepted time and update the operation system; hand over bills to in-charge staff.
• Achieve the required target for shipments delivered and/or received.
• Follow safety and security standards in EP and other operating locations.
• Provide excellent customer service, inform customers about new products and services, and handle complaints.
• Perform routine vehicle maintenance, monitor fluids, manage fuel, and follow delivery routes and schedules.
• Perform any other duties as assigned by Line Manager or Senior Management.

Skills

IT skills

Microsoft Office

Valid Driver’s License

UAE Roads Regulations knowledge

Customer service focus

Education

High School degree or equivalent

Tools

Microsoft Office

Job description

Job Description:

Policies, Processes & Procedures

• Follow all relevant departmental policies, processes, standard operating procedures and instructions so that work is carried out in a controlled and consistent manner.
• Compliance with the laws and regulations stipulated in the system of labor policies and administrative regulations (Attendance, Absence, Career commitment) .
• An understanding of how to handle sensitive data of a confidential nature.

Operations Delivery

• Ensure implementing all (Ready to deliver checklist) before leaving the delivery center and follow all operational standards to carry out all deliveries.
• Follow and implement all the delivery procedures on ready shipments (Checking addresses on shipments, Sorting, Contact customers to match the data and determine the date and location of delivery ... etc.).
• Completion and return to the delivery center by the accepted time.
• Update our operation system and hand over all the bills to in-charge staff in the unit.
• Achieve the required target set for the number of shipments delivered and / or received.

Maintain Safety

• Follow the standards of safety and security in the EP and other locations in which he operates.

Customer Services Quality

• provide all services to customers and receive / deliver all types of shipments to customers as quickly and efficiently required.
• Show an honorable image of the group for customers
• Inform customers about new products and services.
• Providing excellent customer service, answering questions, ask for feedback on provided services and handling complaints from clients.

Operation Machinery

• To be sure following all the procedures related to the vehicle that is used in the delivery.
• Perform routine maintenance on delivery vehicles, such as monitoring fluid levels and replenishing fuel.
• Following delivery driving routes and time schedules.
• Maintain the group assets.

Perform Clerical Tasks

• Staying in touch with the delivery center and to be ready to do any emergency work.
• Commitment to all the instructions received from his direct charge staff for the interest of the work

Other Tasks

• Perform any other responsibilities relating to this job request or work task as allocated by the Line Manager or other Senior Management.

Qualifications

Qualifications and Knowledge

• High School degree or equivalent.

Experience

• 2-5 years of experience in Delivery Center.

Job Specific Skills (Technical Competencies)

• Knowledge in IT skills,
• Knowledge in Microsoft Office programs
• Valid Driver’s License & Evidence of Insurability Forklift certificate
• Quality service focus to our customers.
• In-depth knowledge of UAE Roads Transport Regulations