Delivery Manager Data, Analytics, and AI Services.

Delivery Manager Data, Analytics, and AI Services.

Job Title: Delivery Manager Data, Analytics, and AI Services.
Location: Dubai
Experience: 12+ Years

Job Summary:

As a Delivery Manager, you will be responsible for overseeing the successful execution of multiple Data, Analytics, and AI projects within a customer account or geography. You will ensure seamless project delivery, optimize resource allocation, drive strategic alignment, and mitigate risks. In addition to overseeing project managers, you will also act as a hands-on PM for selected critical projects, ensuring direct involvement where needed. Your leadership will ensure project teams deliver value-driven outcomes while maintaining high client and team satisfaction.

Key Outcomes Expected:

1. 100% on-time delivery of all projects under the portfolio.
2. 95%+ client satisfaction by ensuring high-quality execution and strategic alignment.
3. Zero major escalations through proactive risk and stakeholder management.
4. Balanced workload across teams, maintaining 80%+ team satisfaction scores.
5. At least 20% productivity improvement in project execution year-over-year.
6. Implementation of automation and AI-driven processes to enhance efficiency and standardization.

Key Responsibilities:

Project & Portfolio Management:

1. Oversee and manage the execution of multiple Data, Analytics, and AI projects within an account or geography.
2. Act as a hands-on PM for critical or high-risk projects, ensuring direct engagement when needed.
3. Develop and maintain an integrated delivery roadmap for all projects in the portfolio.
4. Ensure alignment with customer objectives, budgets, and strategic goals.

Client & Stakeholder Engagement:

1. Serve as the primary escalation point for project-related issues within the portfolio.
2. Conduct regular executive reviews with clients, ensuring transparency on delivery status and business impact.
3. Foster long-term relationships with clients, identifying opportunities for upselling and cross-selling services.

Governance, Compliance & Risk Management:

1. Drive 100% adherence to data governance, security, and AI regulatory requirements.
2. Establish and enforce standard operating procedures (SOPs) to reduce project risks by 30%.
3. Proactively track risks and implement mitigation strategies.

Resource & Financial Management:

1. Optimize resource allocation across projects, ensuring maximum efficiency and utilization (>85%).
2. Monitor and control project budgets.
3. Support hiring, training, and retention strategies to build a high-performing project management team.

Agile, Automation & Delivery Excellence:

1. Ensure the adoption of best practices in Agile, Scrum, and hybrid project management methodologies.
2. Standardize reporting, dashboards, and KPI tracking across all projects.
3. Implement automation and AI-driven tools to streamline project execution, reduce manual effort, and enable non-linear delivery models.
4. Drive continuous process improvements, achieving 20%+ increase in productivity annually.
5. Leverage Gen AI-based project monitoring and predictive analytics to identify risks and optimize delivery timelines.

Team Leadership & Culture Building:

1. Mentor and guide Project Managers, ensuring consistent and high-quality project execution.
2. Foster a culture of collaboration, innovation, and work-life balance.
3. Ensure 80%+ team satisfaction, minimizing burnout and maintaining high morale.

Qualifications:

1. Bachelor's degree in Computer Science, Information Technology, or a related field.
2. Relevant certifications in Azure or AWS are a plus.

Must Have Technical Skills:

1. 12+ years of experience in Data, Analytics, and AI project delivery.
2. Proven ability to manage multiple concurrent projects within a large account or geography.
3. Strong stakeholder engagement, governance, and risk management skills.
4. Experience in resource optimization, financial planning, and budget control.
5. Hands-on Agile, Scrum, and hybrid project management experience.
6. Familiarity with data engineering, analytics platforms, AI/ML model lifecycle, and data governance.
7. Experience in implementing automation and AI-driven processes for improving efficiency.
8. Proficiency in project management tools such as JIRA, MS Project, Trello, Asana.
9. Excellent communication, negotiation, and leadership skills.

Nice to Have Skills:

1. Experience in Banking, Financial Services, or Insurance (BFSI) analytics projects.
2. Knowledge of Cloud platforms (AWS, Azure, GCP) and modern data architectures.
3. Exposure to Generative AI and AI-driven automation solutions.
4. PMP, PRINCE2, SAFe, or Certified Scrum Master (CSM) certification.

Compensation & Benefits:

1. Lead strategic, high-impact data & AI initiatives for top-tier clients.
2. Work in a collaborative, innovative-driven environment.
3. Enjoy a flexible, balanced work culture focused on employee well-being.