Delivery Manager

Jollibee UAE; Dubai; On-site; AED 120,000 - 180,000; Full time

Job summary

A leading company in the food service industry is looking for a Delivery Manager to enhance service excellence and operational efficiency. This role involves managing teams, optimizing processes, and fostering continuous improvement. Candidates should have strong project management skills and a track record of delivering results in a fast-paced environment.

Qualifications

• Minimum 5 years in restaurant or food service industry.
• At least 2 years in a delivery supervisor or managerial role.
• Strong leadership and analytical skills.

Responsibilities

• Analyze delivery operations and identify improvement opportunities.
• Develop talent plans and coach direct reports.
• Publish metrics and coordinate delivery teams.

Skills

Leadership

Communication

Analytical Skills

Education

Bachelor's degree

Job description

Job Summary:

We are seeking a Delivery Manager to lead the design and execution of strategic initiatives that drive service excellence, operational efficiency, and high customer satisfaction. This role is responsible for managing cross-functional delivery teams, optimizing processes, analyzing performance metrics, and cultivating a culture of continuous improvement. The ideal candidate is a strategic thinker and hands-on leader with strong project management skills and a passion for delivering results.

Key Responsibilities:

• Analyze existing delivery operations, systems, and performance metrics to identify and prioritize high-value opportunities for improvement within the delivery function.
• Provide insight through analytics and foster continuous improvement.
• -Publish timely metrics and dashboards to report status accurately to all stakeholders and Senior Leadership Teams
• -Coordinate delivery team members, routes, and budgets to facilitate delivery of Jollibee products to customers.
• Assess customer feedback and use your creativity to establish, improve, and refine services.
• Develops and initiates capability-building programs to improve core competencies of the team
• Creates the talent development plans for direct reports based on competency assessments and performance evaluations
• Coaching / Training of Direct Reports and Creates individual development plans for direct reports
• Ensures and facilitates developmental intervention to improve proficiency or address competency gaps.

Qualifications:

Education: Bachelor's degree required.

Experience: Minimum of 5 years in the restaurant or food service industry, with at least 2 years in a delivery supervisor or managerial role.

Strong leadership, communication, and analytical skills.

Proven ability to manage logistics, team performance, and customer service in a fast-paced environment.