Delivery Manager

RP International; Abu Dhabi; On-site; AED 250,000 - 350,000; Full time

Job summary

A leading technology firm is seeking an experienced Delivery Manager in Abu Dhabi. This role requires 5+ years of experience in managing complex digital and IT programs. Responsibilities include ensuring timely delivery, implementing agile methodologies, and managing vendor relations. Candidates should possess strong governance and stakeholder management skills, with airline industry experience as a plus.

Qualifications

• 5+ years of experience in delivery management of digital or IT programs.
• Demonstrated success in delivering complex programs using Agile or hybrid methodologies.
• Strong knowledge of project governance, budgeting, and quality assurance.

Responsibilities

• Lead the end-to-end delivery of complex IT and digital programs.
• Implement Agile delivery frameworks including sprint/release planning.
• Collaborate with vendors and system integrators for delivery excellence.

Skills

Delivery management of digital programs

Agile methodologies

Stakeholder management

Project governance

Budgeting

Tools

CRM platforms

Amadeus

PSS

NDC/Offer-Order systems

Job description

We are seeking an experienced and results-driven Delivery Manager with 5+ years of proven success leading complex digital and IT programs in an agile environment. Strong background in end-to-end delivery management, vendor coordination, and stakeholder alignment, with exposure to modern customer engagement technologies.

Key Responsibilities:

• Lead the end-to-end delivery of complex IT and digital programs, ensuring projects are delivered on-time, within scope, and within budget.
• Implement and adapt Agile or hybrid delivery frameworks, including sprint/release planning, backlog management, and cross-functional coordination.
• Maintain governance, risk management, and quality standards throughout the delivery lifecycle.
• Collaborate with vendors and system integrators, driving accountability and ensuring delivery excellence across external partners.
• Act as a key point of contact for stakeholder engagement and reporting, ensuring transparent communication and alignment with business goals.
• Oversee initiatives involving contact centre solutions, chatbots, CRM, loyalty systems, and omnichannel engagement platforms.
• Facilitate alignment between technology, business, and customer experience teams to optimize program outcomes.
• Apply domain knowledge to support delivery of airline-specific systems and integrations, particularly in areas such as Amadeus, PSS, NDC/Offer-Order solutions.

Required Skills & Experience:

• 5+ years of experience in delivery management of digital or IT programs.
• Demonstrated success in delivering complex programs using Agile or hybrid methodologies.
• Strong knowledge of project governance, budgeting, and quality assurance.
• Experience working with third-party vendors and system integrators.
• Familiarity with customer engagement platforms such as chatbots, CRM, loyalty, self-service, and contact centre technologies.
• Exceptional stakeholder management and leadership skills; able to influence and align cross-functional teams.
• Airline industry experience is a strong plus. Knowledge of Amadeus, PSS, or NDC/Offer-Order systems is highly desirable.