Delivery & Logistics Operations Supervisor

TASC Outsourcing; Dubai; On-site; AED 120,000 - 180,000; Full time

Job summary

TASC Outsourcing in Dubai seeks a hands-on operations professional to manage merchant pickups, last-mile deliveries, and field logistics across the city. You will coordinate routes, verify orders, and ensure timely, accurate delivery to B2B customers.

The role requires English proficiency and familiarity with Dubai’s industrial areas. You will train staff, monitor KPIs, and drive process improvements to enhance service quality.

Qualifications

• 5+ years of UAE experience in logistics, warehouse, courier, or delivery operations.
• Experience in B2B deliveries to shops, trade counters, offices, or commercial sites.
• Good knowledge of Dubai mainland and industrial areas.
• Comfortable using handheld scanners, delivery apps, and digital portals.
• Proficiency in English and Hindi/Urdu.

Responsibilities

• Coordinate merchant pickups and verify order accuracy, product condition, packing, and labelling.
• Manage delivery routes, driver/helper coordination, and vehicle readiness.
• Train merchant staff, drivers, and helpers on operational standards.
• Obtain signed proof of delivery and resolve delivery failures, returns, and customer issues.
• Maintain daily delivery reports, exception logs, vehicle records, and operational KPIs.
• Identify recurring issues and recommend improvements to pickup schedules, delivery routes, and service quality.

Skills

Logistics management

Delivery operations

Route optimization

B2B deliveries

Job description

We are looking for a hands-on operations professional to manage merchant pickups, last-mile deliveries, and field logistics across Dubai.

Key Responsibilities:

• Coordinate merchant pickups and verify order accuracy, product condition, packing, and labelling.
• Manage delivery routes, driver/helper coordination, and vehicle readiness.
• Train merchant staff, drivers, and helpers on operational standards.
• Obtain signed proof of delivery and resolve delivery failures, returns, and customer issues.
• Maintain daily delivery reports, exception logs, vehicle records, and operational KPIs.
• Identify recurring issues and recommend improvements to pickup schedules, delivery routes, and service quality.

Requirements:

• Valid UAE light vehicle driving licence with a clean driving record.
• 5+ years of UAE experience in logistics, warehouse, courier, or delivery operations.
• Experience in B2B deliveries to shops, trade counters, offices, or commercial sites.
• Good knowledge of Dubai mainland and industrial areas.
• Comfortable using handheld scanners, delivery apps, and digital portals.
• Proficiency in English and Hindi/Urdu.