Delivery Lead

Sama X; Dubai; On-site; AED 150,000 - 250,000; Full time

Job summary

A leading company in Dubai is seeking a Platform Delivery Lead to ensure efficient execution of digital platforms. This role involves close collaboration with the CTO, overseeing vendor coordination, project delivery, and ensuring compliance with business needs. The ideal candidate will have over 7 years of relevant experience and a strong eye for UX/UI design.

Qualifications

• Minimum 7 years' experience in project delivery or vendor management.
• Hands-on experience with CRM and financial/accounting systems.
• Proactive communicator with strong documentation and coordination skills.

Responsibilities

• Engage with stakeholders to shape and document clear requirements.
• Manage delivery activities across multiple streams and track execution.
• Review design deliverables for usability and alignment with business outcomes.

Skills

Project delivery

Vendor coordination

Business systems implementation

UX/UI design evaluation

Documentation skills

Tools

CRM platforms

Financial accounting systems

Business support systems

Job description

Role Overview:

Sama X is seeking a hands-on and detail-driven Platform Delivery Lead to support the execution of our digital platforms — including customer portals, CRM, accounting, and business support systems. This role works closely with the CTO to align on evolving priorities, business needs, and technical enablers — then ensures seamless coordination and execution across vendors and internal stakeholders.

Key Responsibilities:

· Translate & Align: Engage with business and technical stakeholders to shape and document clear, actionable requirements based on agreed priorities with the CTO.

· Vendor Coordination: Act as the main point of contact for vendor teams, ensuring clarity of scope, timelines, deliverables, and dependencies.

· Execution Tracking: Manage day-to-day delivery activities across multiple streams, keeping work on track and identifying risks early.

· UX/UI Review: Review design deliverables for usability, consistency, and alignment with the intended business outcomes; provide structured feedback to vendors.

· UAT: Plan and support structured user acceptance testing processes, ensuring business teams can confidently validate functionality before go-live.

· Governance & Compliance: Review deliverables from vendors and/or internal teams, validate invoices against work completed, and ensure all processes follow SamaX’s delivery and procurement policies.

· Cross-Platform Experience: Work across CRM platforms, accounting tools, customer service systems, and broader business support platforms to ensure end-to-end alignment.

Ideal Candidate Profile:

· Minimum 7 years of experience in project delivery, vendor coordination, or business systems implementation roles.

· Demonstrated ability to bridge business priorities and delivery execution across internal teams and external vendors.

· Hands-on experience with CRM platforms, financial/accounting systems, and business support systems (BSS).

· Strong eye for UX/UI design evaluation from a functional and business value perspective.

· Highly organized, proactive communicator with excellent documentation and coordination skills.

· Comfortable in fast-paced, multi-country, agile environments, with the ability to manage multiple priorities simultaneously.

Success in This Role Means:

· Delivery partners are well-aligned, scoped, and moving efficiently.

· Business and tech stakeholders are informed, supported, and not bogged down with operational follow-ups.

· The CTO is equipped with clear visibility into progress, risks, and trade-offs — enabling sharper strategic focus.