Delivery Executive

Entertainer Fz; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

Join a leading company in the lifestyle industry as a Delivery Executive, where you will oversee delivery operations and merchant management to ensure seamless service and operational excellence. This role offers the chance to work within a dynamic environment, utilizing your skills in coordination, problem solving, and data analysis to boost performance and customer satisfaction.

Benefits

Competitive salary and benefits package

Opportunity to work with a dynamic and innovative company

Chance to contribute to a well-known UAE brand

Qualifications

• Strong multitasking and time management skills.
• Resourceful and proactive with a strong sense of accountability.
• Experience using CRM or order management platforms.

Responsibilities

• Oversee end-to-end order flow ensuring timely fulfilment.
• Investigate and resolve delivery issues with partners.
• Prepare and analyze delivery performance reports.

Skills

Multitasking

Time Management

Problem Solving

Attention to Detail

Communication

Data Interpretation

Coordination

Education

Background in operations logistics or delivery coordination

Tools

Excel

Salesforce

Tableau

PowerPoint

Job description

About Us
The ENTERTAINER is a leader in the Lifestyle industry providing our members with exclusive access to 2-for-1 vouchers for dining delivery attractions shopping and travel across the GCC and Singapore. We are dedicated to pushing the boundaries of customer satisfaction and business growth continuously innovating to enhance the way our users engage with entertainment. Join us as we strive to transform the entertainment landscape through creativity and innovation.
Position Overview
The Delivery Executive is responsible for ensuring the seamless execution of daily delivery operations working across teams and with external partners to resolve issues optimize processes and maintain high service standards. This role requires a hands-on approach to managing order flow supporting merchant performance and driving continuous operational improvement through data analysis collaboration and system feedback.
As a Delivery Executive you will
Delivery Operations

• Oversee end-to-end order flow ensuring timely and successful fulfilment across all channels.
• Investigate and resolve failed or delayed orders in coordination with Account Managers Customer Service and Third-Party Logistics partners.
• Monitor and maintain accurate merchant availability statuses and operational readiness.
• Prepare analyze and share delivery performance reports highlighting key metrics (e.g. volumes SLA adherence failure trends) and driving insights for improvement.
• Manage inventory and dispatch of delivery hardware (e.g. tablets SIMs).
• Provide cross-functional support to internal teams including Sales Content and Customer Service on delivery-related matters.

Merchant Management

• Onboard and train new merchants on tools processes and delivery operations.
• Provide ongoing operational and technical support post-launch.
• Work with the Marketing team to boost performance for underperforming merchants via delivery-related campaigns.

Partner & Vendor Coordination

• Monitor performance of merchants using SaaS integrations to ensure smooth order placement.
• Liaise with Finance Tech and Product teams to resolve issues related to orders or payouts.
• Track partner compliance with contract terms and service-level agreements (SLAs).

Systems & Process Improvement

• Collaborate with Product and Tech teams to suggest feature improvements and enhancements based on operational feedback.
• Assist in testing and implementing new product features tools or delivery system updates.
• Develop and refine SOPs to address recurring issues (e.g. missed pickups failed attempts).
• Maintain internal documentation training materials and knowledge base content.

Strategic & Ad-Hoc Support

• Support regional and zone launches by ensuring delivery readiness and coordination.
• Manage delivery logistics for special campaigns or projects.
• Generate custom reports and insights for Sales or merchant teams as required.
• Join Sales-led merchant meetings to support with contract renewals delivery performance or campaign planning.

What were looking for

• Strong multitasking and time management skills
• Resourceful and solutions-oriented
• Proactive and able to work independently
• Effective in stakeholder and vendor coordination
• Attention to detail and strong sense of accountability
• Comfortable with Excel including pivot tables formulas and dashboards
• Confident interpreting dashboards and operational data (e.g. Tableau)
• Experience using CRM or order management platforms (e.g. Salesforce)
• Skilled in preparing reports and presentations (e.g. PowerPoint)
• Effective communicator across internal platforms and shared drives
• Proficient in managing email communication scheduling and follow-ups
• Valid Drivers License (for dispatch support or merchant visits)
• Background in operations logistics or delivery coordination (desirable)

What we offer

• Competitive salary and benefits package.
• Opportunity to work with a dynamic and innovative company.
• Chance to contribute to the growth and success of a well-known UAE brand.

Required Experience:

Manager