Debt Collection Executive

Responsibilities:

1. Contact customers with overdue payments via phone, email, or SMS to negotiate and recover outstanding amounts.
2. Educate customers about payment terms, penalties, and consequences of delayed payments.
3. Develop repayment plans based on customers' financial situations.
4. Maintain accurate records of communication, payment commitments, and follow-ups in the system.
5. Resolve customer disputes or issues related to their credit card payments promptly.
6. Meet monthly recovery targets while adhering to company policies and compliance guidelines.
7. Escalate cases for legal action or further follow-up when necessary.

Requirements:

1. High school diploma or equivalent; a bachelor's degree is a plus.
2. 1-2 years of experience in debt collection, preferably in credit cards or banking.
3. Excellent communication and negotiation skills.
4. Strong ability to manage and prioritize multiple cases effectively.
5. Knowledge of credit card products and debt recovery processes.
6. Ability to handle challenging customers while maintaining professionalism.