Data-Driven Business Analyst – CRM, Dashboards & Automation (Dubai)

Samana Group of Companies

Dubai

On-site

AED 156,240 - 234,360

Full time

14 days+

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Job summary

Samana Group of Companies in Dubai, UAE is seeking a Business Analyst to deliver requirements and insights in production environments. The role covers business analysis, data reporting, process automation and collaboration with product, operations and CRM teams.

You will translate business problems into functional specs, define KPIs, build dashboards (Power BI/Tableau), and support automation initiatives. On-site role with clear training and opportunities for career growth.

Qualifications

Hands-on BA with production experience delivering requirements and insights.
Strong requirements gathering, process mapping and stakeholder management.
Experience writing user stories, functional specs and acceptance criteria.
Familiarity with Agile/Scrum and Confluence.
Strong SQL skills and data warehousing knowledge.
Proficiency with BI/visualization tools (Power BI/Tableau/Looker).
Ability to integrate data outputs into CRM/ERP/product systems.

Responsibilities

Gather, document and validate business requirements.
Translate business problems into clear functional and reporting requirements for product, data, and engineering teams.
Support the design of CRM workflows, follow-up processes and post-sales operations end-to-end for AI initiatives.
Partner with stakeholders to define KPIs, success metrics and acceptance criteria for new initiatives.
Work with structured and unstructured real estate data.
Build and maintain dashboards and reports; conduct exploratory data analysis and highlight trends and anomalies.
Collaborate with data engineers and analysts to ensure clean and reliable data flows into reporting and analysis.
Document processes, analyses and reporting logic clearly for cross-functional teams.