Data Center Technician

Oracle; United Arab Emirates; On-site; AED 80,000 - 120,000; Full time

Job summary

A leading company in the field of technology is seeking skilled professionals to provide expert support in IT infrastructure and data center operations. The ideal candidate will demonstrate strong communication skills and a commitment to problem-solving within a diverse team. This role involves hands-on technical expertise and a passion for maintaining critical systems while providing excellent customer service.

Qualifications

• Expérience en support d'infrastructure IT dans un environnement de taille moyenne.
• Connaissances de base sur la conception et l'exploitation des data centers.
• Capacité à travailler au sein d'équipes multiculturelles.

Responsibilities

• Participer à l'installation, au maintien et à l'optimisation du matériel serveur.
• Réparer et diagnostiquer au niveau de la carte système dans les délais prévus.
• Collaborer avec des équipes techniques et non techniques.

Skills

Server Administration

IT Infrastructure Support

Customer Support

Communication Skills

Problem Solving

Education

Bachelor of Science in Computer Science

Tools

Linux

Windows Servers

Networking (DNS, TCP/IP)

Structured Cabling

Job description

Bachelor of Science degree in Computer Science, Information Systems OR equivalent work experience
Experience in IT Infrastructure support and server administration in a mid-sized environment (200 - 1000+ server systems)
Experience with data center M&E equipment
Demonstrated examples of a drive to dig into the details of a system or process to solve customer problems
Experience working in a mission critical operations environment
The position involves on-call which means you should have a driving license and be able to reach out to the Data Center site within 60 mins approximately and may require working in cramped spaces or elevated locations.
Ability to speak confidently and to communicate clearly in a virtual environment
Strong adherence to processes and be a Process Champion
Good communication skills (oral & written) and ability to interact professionally with a diverse group of customers and staff
Experience providing client-facing, direct customer support and service.
Ability to work productively in remote cross-functional teams or resourcefully and independently as an individual
Highly service-oriented, reliable, responsible, self-motivated
Good English command
Required Data Center experience:
Basic knowledge of data center design, including electrical and cooling plant & operation thereof
Basic knowledge of airflow management (hot aisle, cold aisle, containment etc.)
Rack, stack equipment including commissioning of new racks
Strong structured cabling skills on fibre & copper (e.g. looming, term & test)
Required systems & hardware expertise:
Systems administration (Linux and/or Windows Servers)
Hardware repair, diagnosis & break / fix
Networking fundamentals (DNS, TCP/IP, basic troubleshooting)
IT Hardware Concepts (RAID, SAN, x86 architecture, SCSI, FC, ethernet, iLO)
Base Operating System Installs and configuration
Core OS Services: SSH, Telnet, RDP, FTP, NFS, DNS, DHCP etc.

Act HW as support expert liaison to other technical teams & non-technical teams (e.g.: networking, compute, compliance, business operations)
Understand internal customer problem and provide technical solution in timely manner
Participate in the installation, monitoring, maintenance, support, and optimization of all production server hardware
System board level repair and fault diagnosis to SLAs
Planning and commissioning new rack positions
Involvement with the design and commissioning of new whitespaces
Structured cabling installation is a significant part of this position
Keep up with the latest technologies and apply them appropriately
Adherence to defined Health & Safety processes at all times
Working as part of a multi-disciplinary team without friction
Additional on premise work at customer locations maybe required

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