Data Center Technical Manager

wipro; Dubai; On-site; AED 200,000 - 300,000; Full time

Job summary

A leading technology solutions provider is looking for an Advanced Technical Support professional to oversee complex compute platforms. The ideal candidate will leverage expertise in virtualization, scripting, and system monitoring, collaborating with architecture teams for optimal performance and security. This role demands proactive management of incidents and support for vital infrastructure projects.

Qualifications

• Experience with hypervisors like VMware, Hyper-V, KVM.
• Strong scripting skills in PowerShell and Python.
• Knowledge of monitoring and automation tools.

Responsibilities

• Handle escalated issues related to compute platforms.
• Support virtualization environments and automate management tasks.
• Ensure compliance with security policies and assist in major incident management.

Skills

Troubleshooting

Infrastructure Automation

Scripting

Virtualization

Monitoring

Security Compliance

Tools

PowerShell

Python

Bash

Ansible

Terraform

Nagios

SolarWinds

vROps

Prometheus

Job description

. Advanced Technical Support
•Handle escalated issues from L1/L2 teams related to compute platforms (e.g., virtualization, servers, hyperconverged infrastructure).
•Troubleshoot and resolve hardware failures (blade servers, rack servers), firmware, and BIOS-level issues.
•Deep dive into platform performance issues (e.g., CPU/memory spikes, resource contention).

2. Virtualization & Hypervisor Expertise
•Support and maintain VMware, Hyper-V, KVM, or other hypervisor platforms.
•Manage VM provisioning, lifecycle, performance tuning, and resource allocation.
•Patch and upgrade hypervisor clusters with minimal impact.

3. Infrastructure Automation and Scripting
•Develop and maintain scripts (PowerShell, Python, Bash) for platform management and automation.
•Work with tools like Ansible, Terraform, or Puppet for IaaC (Infrastructure as a Code).

4. Compute and Platform Maintenance
•Plan and execute firmware, BIOS, and OS patching for compute nodes.
•Support bare-metal provisioning and OS deployment (Linux/Windows).
•Manage integration of compute platforms with storage and networking.

5. Monitoring and Optimization
•Use enterprise monitoring tools (e.g., vROps, Nagios, SolarWinds, Prometheus) to track system health.
•Proactively analyze capacity and performance trends; recommend optimization strategies.

6. Incident, Problem & Change Management
•Participate in root cause analysis (RCA) for major incidents.
•Create and review change requests; ensure proper risk assessment.
•Maintain documentation and knowledge base articles for recurring problems.

7. Security and Compliance
•Ensure platform configurations adhere to corporate security policies and regulatory standards (e.g., CIS benchmarks).
•Assist with vulnerability remediation and hardening of compute infrastructure.

8. Collaboration and Project Involvement
•Collaborate with architecture teams to design and implement new compute and platform solutions.
•Provide SME (Subject Matter Expert) input for infrastructure projects and migrations.
•Work with vendors (e.g., Dell, HPE, Lenovo) for support and lifecycle planning.