Data Center Operation Manager

Amazon; Dubai; On-site; AED 180,000 - 220,000; Full time

Job summary

A leading company in cloud services is seeking a Data Center Operation Manager in Dubai. This pivotal role involves managing a high-performing team to oversee all aspects of data center operations, ensuring efficiency and security. You will harness your extensive experience in IT environments and people leadership to drive performance while fostering a culture of continuous improvement.

Qualifications

• 5+ years of people management experience.
• 5+ years managing an IT environment.
• In-depth knowledge of change, problem, and incident management.

Responsibilities

• Lead and manage a team of Data Center Technicians.
• Ensure effective management of data center operations.
• Inspire improvement in team processes and technology.

Skills

People management

Incident management

Communication

Capacity planning

Job description

Job ID : 2899160 | Amazon Corporate Services Korea LLC

AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help.

You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.

We are looking for a Data Center Operation Manager with experience in people leadership, technical support, and datacenter operations, which covers the scope of capacity planning, rack delivery, installation, decommission, and incident management. As the Data Center Operation Manager, you will lead a team of data center technicians and manage one or more physical sites within an AWS region.

This role is responsible for building and managing a team of 7x24 operations to provide overall datacenter support for server and network equipment. The successful candidate is expected to be a fast learner or act as a subject matter expert across all aspects of data center operations.

Key job responsibilities

• Hire, develop, build, and manage a team of Data Center Technicians, including the management of individual and team performance.
• Lead and supervise the team to be responsible for maintaining and troubleshooting system, hardware, and network device issues.
• Ensure effective and efficient management of data center operations, including ticket queue management, 7 / 24 shift arrangements, and hardware logistics.
• Inspire and guide improvement in team processes, technology innovation, and automation.
• Ensure all operational KPIs and metrics are being measured and met.
• Manage outage by severity level and act as the call leader.
• Be passionate about the quality and quantity of services being provided, and continuously strive to improve our Customer Experience.

About the team

Diverse Experiences

Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why AWS

Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Work / Life Balance

We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve.

Inclusive Team Culture

Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.

Mentorship and Career Growth

We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

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BASIC QUALIFICATIONS

• 5+ years of people management experience.
• 5+ years of experiences in managing an IT environment.
• In-depth knowledge and experience of change, problem and incident management.
• Demonstrated communication skill in presentation, open discussion, team coaching.
• Understanding in Financial budgeting, Capex and Opex concepts.

PREFERRED QUALIFICATIONS

• Cumulative experiences in Data Center Operations or similar roles in a mission critical environment.
• Cumulative experiences with information technology infrastructure domains such as compute server platforms, storage server platforms, server components, network devices, cabling and IT service delivery principles and best practices.
• Capacity planning and budgetary experience.
• Experience in Safety and Security measures.
• Fluent in Korean and English

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https : / / amazon.jobs / content / en / how-we-hire / accommodations for more information. If the country / region you’re applying in isn’t listed, please contact your Recruiting Partner.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

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