Data Center Consultant

Axiom Technologies; Dubai; On-site; AED 100,000 - 130,000; Full time

Job summary

A global IT services company in Dubai is seeking a capable IT Support Specialist with over 5 years of experience to coordinate various tasks and provide on-site assistance. The ideal candidate will have excellent end-user computing skills, certifications in desktop support, and a strong customer service ethic. This role offers an opportunity in a dynamic environment where you will work with both independence and teamwork to deliver high-quality IT support.

Qualifications

• 5+ years of relevant experience in IT support.
• Strong knowledge of troubleshooting technical issues.
• Experience with vendor management and compliance.

Responsibilities

• Provide onsite/on-call assistance for end-users.
• Troubleshoot and resolve technical issues promptly.
• Manage data integrity and security for the organization.

Skills

End-user computing skills

Infrastructure support knowledge

Analytical skills

Problem-solving capabilities

Detail-oriented

Customer service skills

Communication skills

Ability to work independently

Collaborative skills

Confidential information handling

Education

PCLaptop OEM Maintenance Certification

CompTIA A+ Certification

Microsoft Certified IT Professional (MCITP)

Microsoft Office Specialist (MOS)

Tools

Windows OS

Microsoft Office

Active Directory

SCCM

Job description

Overview

Axiom Technologies is a Global IT Services partner supporting medium to large-scale enterprises.

We are looking for a capable resource to coordinate ranging from simple activities to more complex plans. This role will provide onsite / on-call assistance to end-users within the organization’s desktop computing environment in a timely and accurate fashion to ensure optimal service delivery.

IT Skills and Experience

• Researching and designing data center equipment and facilities, and ensuring that designs and installations meet requirements


• Keeping accurate records of all activities and ensuring that documentation is up-to-date


• Troubleshooting technical issues and responding promptly to emergencies


• Managing the power sources, heating, and cooling controls inside the facility


• Performing cable management, including securing, color coding, and documenting the wiring


• Define data center system-level architecture


• Develop operations and maintenance procedures


• Collaborate with cross-functional teams


• Provide regular updates to stakeholders


• Set up and configure servers to meet operational needs


• Conduct regular inspections to ensure systems are functioning correctly. Identify and mitigate potential risks


• Handle hardware upgrades to maintain system efficiency


• Participate in audits and provide solutions for identified concerns. Ensure compliance with industry standards and regulations


• Manage the environment monitoring system, respond to alerts promptly and take necessary actions


• Manage backup tapes and ensure data integrity and security


• Provide comprehensive reports as per the data centre’s standard procedure


• Implement and maintain robust security measures to protect data and infrastructure, monitor for any security breaches and respond accordingly


• Vendor Management

Personal Attributes

• Excellent End-user computing skills


• Good knowledge of Infrastructure support


• Strong analytical and problem-solving capabilities


• Well-organized and extremely detail-oriented


• Strong customer service ethic and excellent communication skills, both oral and written


• Passionate about delivering quality no matter what you are doing


• Can work both independently and in a collaborative team-oriented environment


• A self-starter, motivated to push the limits and think outside of the box


• Fondness for solutions that are simple, elegant, and effective


• Ability to work with and maintain confidential information


• Language Proficiency: German, English

In-depth knowledge of

• Windows OS (e.g. XP, Vista, Windows 7, 10)


• Microsoft Office applications


• PC Laptop hardware


• PC Laptop peripherals, including printers


• Mobile devices

Basic knowledge of

• Active Directory


• Exchange


• Apple OS


• SCCM

IT Qualifications

At least two of the following :

• PCLaptop OEM Maintenance Certification


• CompTIA A+ Certification


• Microsoft Certified IT Professional (MCITP) certification in the desktop area


• Microsoft Office Specialist (MOS) Certification

Experience in a similar role

• 5+ years of relevant experience.

What next?

If you are looking for that next challenge in your career and wish to apply for this role, please forward your resume to @