D365 Functional Consultant - Retail

About Illumina Technology Solutions, LLC

At Illumina Technology Solutions, we are experiencing rapid growth across the U.S.A., Canada, India, and Pakistan and are proud to be a Microsoft Gold Partner. We are committed to providing technology solutions that help organizations thrive in a fast-changing digital landscape. Our vision is to become a leader in digital transformation for our clients, leveraging the power of the Microsoft digital ecosystem to drive innovation and growth. Visit us at www.illuminatechnology.com

About the role

• We are seeking an experienced D365 Retail Functional Consultant to join our team in the UAE. The ideal candidate will have extensive experience in Dynamics 365 Commerce (Retail) implementations, working closely with clients to optimize retail operations, enhance customer experiences, and drive digital transformation.

Job Type: Full-time

Location: UAE - Remote (the ideal candidate should be present in UAE or eligible to work in UAE)

Essential Functions

1. Lead end-to-end implementation of Dynamics 365 Commerce (Retail) solutions, ensuring seamless integration with business processes
2. Collaborate with clients to gather, document, and analyze business requirements, aligning them with system functionalities
3. Configure and customize D365 Retail modules, including POS (MPOS / CPOS), eCommerce, Pricing, Promotions, and Loyalty Programs
4. Prepare and maintain Functional Requirement Documents (FRDs), Solution Design Documents (SDDs), and other project documentation
5. Work closely with technical teams to define system integrations, data migration strategies, and custom enhancements
6. Facilitate integrations with ERP, payment gateways, inventory systems, and third-party applications
7. Conduct user training sessions and workshops to ensure effective system adoption and utilization
8. Provide post-implementation support, troubleshooting issues, and ensuring optimal system performance
9. Act as a bridge between business users and technical teams, ensuring clear communication and project alignment
10. Identify risks and challenges, proposing solutions to drive project success and client satisfaction

Required Qualifications

1. Minimum of 8 years of experience in Dynamics AX / D365 implementations, with at least 5 years in D365 Commerce (Retail)
2. Strong expertise in POS (MPOS / CPOS), eCommerce, Inventory Management, Pricing, and Promotions
3. Experience in Retail business processes, including store operations, customer engagement, supply chain, and merchandising
4. Proven ability to design and implement end-to-end functional solutions using Dynamics 365 Commerce
5. Knowledge of integration strategies with third-party applications, ERP, and payment gateways
6. Experience with data migration, system configuration, and business process optimization
7. Excellent stakeholder management and communication skills, with the ability to work in a fast-paced, client-facing environment
8. Experience in training users and preparing functional documentation
9. Strong problem-solving and analytical skills, with a focus on delivering business value
10. Microsoft Dynamics 365 Commerce certifications and a Master's degree are preferred

We are an equal opportunity employer committed to diversity and inclusion. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.

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