Cyber Defense Lead

Help AG, an e& enterprise company; Dubai; On-site; AED 390,600 - 669,600; Full time

Benefits offered by this job

Health insurance

Career progression

Learning and development opportunities

Inclusive working environment

Flexible/hybrid working

Open door policy

Job summary

Help AG is seeking a Cyber Defense Analyst Shift Lead to manage workflow, handovers, escalation and prioritization of Cyber Defense Services during an allocated shift. You will serve as the primary technical and operational escalation point for Shift Analysts delivering Managed Detection and Response and related services.

The role reports to the Senior Director MSS Operations and requires strong leadership, incident response and collaboration with internal and external stakeholders to ensure

Qualifications

• Hands-on security operations experience with incident detection and response.
• Experience leading SOC teams and managing service delivery to agreed SLAs.
• Strong knowledge of security controls, threat intelligence and vulnerability management.
• Professional certifications: CISSP/CISM/CISA or equivalent.

Responsibilities

• Provide technical leadership of Cyber Defense capability and optimize people, processes and systems.
• Act as escalation and coordination point for Shift Analysts during assigned shift.
• Support pre-sales and sales efforts for cyber defense services.
• Facilitate transition of customers and infrastructure into operations.
• Collaborate with peers and stakeholders to ensure effective delivery of services.
• Lead rapid detection, containment and response to security incidents leveraging SIEM/EDR/NGFW.
• Document processes, workflows and track SLAs, KPIs and OLAs.
• Manage incidents, problems, issues, risks and compliance activities; 24x7 on-call as required.

Skills

Security Operations

Incident Response

Threat Hunting

Team Leadership

Security Monitoring

Vulnerability Management

Communication Skills

Education

Bachelor's degree in Computer Science/Information Systems/EE

CISSP, CISM, CISA or equivalent

ITIL Accreditation or equivalent experience

Tools

SIEM

SOAR

EDR

NGFW

CTI

WAF

Job description

Help AG is looking for a Cyber Defense Analyst Shift Lead who will be responsible for Workflow Management, Shift Handover, Escalation and Prioritization of Cyber Defense Services and Activities during an allocated Shift. This role is the primary technical and operational escalation point for Shift Analysts delivering Cyber Defense Services (e.g., Managed Detection and Response). This role is accountable to the Senior Director MSS Operations for delivery according to agreed SLAs and procedures.

Responsibilities

• Technical Leadership of Cyber Defense Capability, including optimization of people, process, and systems.
• Support Pre‑sales, Sales, and Business Development of new and existing Services.
• Work with Internal peers and External stakeholders to achieve effective and Sustainable Implementation and Delivery of Cyber Defense Services and associated service elements.
• Support the Service Transition process; Work with peers to effectively Transition Customers and Infrastructure into Operations.
• Work pro‑actively and collaboratively with Peers (e.g., Managed Security Controls).
• Support rapid and effective detection, mitigation, containment, and response to Cyber Security Incidents leveraging integrations with, and capabilities of, Infrastructure Platforms, Tools, Assets under Management, and non‑Managed Customer Controls.
• Creation, Optimization and Documentation of processes, procedures, and workflow; Tracking and Reporting of SLAs, KPIs and OLAs.
• Initiate, Support and Manage Incidents, Problems, Issues, Risks and Compliance activities; 24x7 On‑call for Critical or Urgent activities as required.

Qualifications & Skills

• Degree in Computer Science, Information Systems, Electrical Engineering, or a closely related degree.
• Minimum of 8 years of hands‑on experience in Security Operations Center (SOC) operations, including expertise in incident detection, response, threat hunting, team leadership, and security monitoring tools like SIEM, SOAR, and EDR solutions.
• Skills in Security Controls Operation, Incident Response, Security Operations, Managed Services, Threat Intelligence, Hunting and Vulnerability Management.
• CISSP, CISM, CISA (or equivalent experience).
• ITIL Accreditation (or relevant experience).
• Solid technical skills and understanding in Information Security Technologies (e.g., SIEM, NGFW, CTI, WAF), Delivery of Managed Services, Cyber Security Concepts and Standards.
• Demonstrated experience in effectively managing and mitigating Security Events, Threat, Attacks and Vulnerabilities.
• Solid background in Cybersecurity and understanding of Cyber Security tools, infrastructure, and systems.
• Outstanding Organizational Skills; Ability to lead and motivate skilled security professionals.
• Active listener; Excellent communication, presentation, and training skills.
• Customer and Team‑focused attitude.
• Ability to interface with, and influence, Pre‑Sales and Sales teams, to achieve agreed business outcomes.
• Flexible work approach, based on the job requirements.
• Strong interpersonal skills with the ability to collaborate well with others and reconcile differences among resources/departments.

Benefits

• Health insurance with one of the leading global providers for medical insurance.
• Career progression and growth through challenging projects and work.
• Employee engagement and wellness campaigns activities throughout the year.
• Excellent learning and development opportunities.
• Inclusive and diverse working environment.
• Flexible/Hybrid working environment.
• Open door policy.