CX & AI Architect

TeKnowledge; United Arab Emirates; On-site; AED 120,000 - 180,000; Full time

Job summary

Ein innovatives Unternehmen sucht einen erfahrenen CX & AI Architect, um transformative Lösungen für Kunden zu entwickeln. In dieser Schlüsselrolle gestalten Sie die Architektur für AI-gesteuerte Kundenerfahrungen und arbeiten eng mit verschiedenen Teams zusammen, um sicherzustellen, dass die Lösungen den höchsten Standards entsprechen. Ihr Beitrag wird nicht nur die Kundenbeziehungen verbessern, sondern auch die Zukunft der Technologie mitgestalten. Wenn Sie eine Leidenschaft für AI und Kundenorientierung haben, ist dies Ihre Chance, in einem dynamischen Umfeld zu arbeiten, das Ihre berufliche Entwicklung fördert.

Benefits

Top-tier Training

Mentorship

Karriereentwicklung

Qualifications

• 10+ Jahre Erfahrung in IT-Architektur mit Fokus auf CX und AI-Lösungen.
• Starke Kenntnisse in maschinellem Lernen und natürlicher Sprachverarbeitung.

Responsibilities

• Leitung des Designs und der Entwicklung von CX & AI Architektur-Blueprints.
• Technische Aufsicht für CX & AI Projekte, Sicherstellung der Einhaltung von Standards.

Skills

IT Architektur

CX Prinzipien

AI Technologien

Maschinelles Lernen

Kommunikationsfähigkeiten

Analytische Fähigkeiten

Education

Bachelor oder Master in Informatik

Tools

Microsoft Azure

AWS

GCP

Genesys Cloud CX

Microsoft Copilot

Job description

We're seeking a highly skilled and passionate CX & AI Architect to join our CTO office. Reporting directly to the CTO, you will play a pivotal role in shaping the future of our AI-driven customer experience solutions. This role involves designing and developing CX & AI architecture blueprints that align with strategic goals and industry best practices, engaging with customers to understand their needs, ensuring solution governance, and providing thought leadership in the CX and AI technology space.

At TeKnowledge, your work makes an impact from day one. We partner with organizations to deliver AI-First Expert Technology Services that drive meaningful impact in AI, Customer Experience, and Cybersecurity. We turn complexity into clarity and potential into progress—in a place where people lead and tech empowers.

You’ll be part of a diverse and inclusive team where trust, teamwork, and shared success fuel everything we do. We push boundaries, using advanced technologies to solve complex challenges for clients around the world.

Here, your work drives real change, and your ideas help shape the future of technology. We invest in you with top-tier training, mentorship, and career development—ensuring you stay ahead in an ever-evolving world.

Responsibilities

Lead the design and development of CX & AI architecture blueprints, ensuring they align with business objectives, industry standards, and best practices.

Act as a technical expert during customer sales engagements, presenting CX & AI capabilities and tailoring solutions to meet specific client requirements.

Provide technical oversight and governance for CX & AI projects, ensuring adherence to architectural standards, network and security considerations, and performance benchmarks. Identify solution risks and propose mitigation strategies.

Stay updated on the latest trends and advancements in CX and AI technologies, contributing to thought leadership through white papers, blog posts, conference presentations, and internal knowledge sharing.

Collaborate with cross-functional teams, including Sales, Pre-Sales, Professional Services, and Marketing, to ensure the successful delivery of CX & AI solutions.

Leverage an AI-first approach to transform customer experience (CX) with innovative and scalable solutions. Utilize advanced AI technologies to enhance customer interactions, streamline processes, and unlock actionable insights.

Contribute to the development of Digital Skilling Programs related to CX & AI, ensuring the team remains at the forefront of industry knowledge and capabilities.

Qualifications

Bachelor’s or Master’s degree in Computer Science, Software Engineering, or a related field.

10+ years of experience in IT architecture, with a focus on CX and AI solutions.

Strong understanding of CX principles, methodologies, and technologies (e.g., AI, Virtual Assistant, CCaaS, CRM, customer analytics, journey mapping, WFO, Social).

Expertise in AI technologies, including machine learning, natural language processing, and computer vision.

Experience with cloud platforms (e.g., Microsoft Azure, AWS, GCP) and related AI services.

Excellent communication, presentation, and interpersonal skills.

Proven ability to influence and lead technical discussions.

Strong problem-solving and analytical skills.

Experience designing secure, scalable, and reliable AI-driven CX solutions.

Familiarity with Microsoft Copilot and Microsoft product suites.

Preferred Certifications:

Certifications in relevant technologies (e.g., CX Certifications, AWS Certified Solutions Architect, Microsoft Certified Azure Solutions Architect Expert).

TOGAF Certified.

Experience with CX platforms (e.g., Genesys Cloud CX, NICE, MS DCC, Co-Pilot, Cognigy, Kore.ai, Yellow.ai).

Published research, presentations, or thought leadership on CX and AI topics

Company Industry

• IT - Software Services

Department / Functional Area

• IT Software

Keywords

• CX & AI Architect

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