Customs & Customer Experience Specialist

REPA GROUP; Dubai; On-site; AED 60,000 - 90,000; Full time

Job summary

A leading company in Dubai is seeking a Customs & Customer Experience Specialist. This role focuses on managing customs documentation and enhancing customer interactions, requiring strong communication skills and export process knowledge. Candidates should have relevant experience in the GCC region and be proficient in MS Office.

Benefits

Housing and transportation allowance

Continuous training and professional development support

Informal atmosphere and international work environment

Qualifications

• Experience in customer service or sales, specifically in the GCC region.
• Expertise in export processes from UAE free zones.
• Fluency in English; Arabic is a plus.

Responsibilities

• Manage customs documentation and ensure compliance.
• Coordinate with customs brokers and freight forwarders.
• Process customer orders promptly and accurately.

Skills

Customer-oriented thinking

Problem-solving

Communication

Organizational skills

Education

High school diploma or degree in Economics or similar field

Tools

MS Office

ERP systems

Job description

We are seeking a highly skilled and customer-oriented Customs & Customer Experience Specialist to join our team. You will play a key role in managing customs documentation and compliance processes while ensuring excellent service delivery by managing customer inquiries, processing orders and supporting our internal teams. If you’re a great communicator, thrive in a fast-paced environment, and are detail-oriented, this position is for you.

Key Responsibilities

• Prepare, review and ensure compliance of all customs documentation for shipments (including declarations, certificates of origin)
• Coordinate with customs brokers, freight forwarders, and regulatory authorities to facilitate smooth customs clearance
• Coordinate with the shipper and freight forwarders to obtain required documents
• Manage customer communications via phone and email with professionalism and empathy
• Process orders promptly and accurately, providing regular updates to customers
• Identify potential sales leads and coordinate with the external Sales team
• Contact suppliers to confirm stock and pricing, ensuring transparency with clients
• Resolve customer concerns efficiently and politely
• Use technical documentation (e.g., exploded views) to identify part numbers and collaborate with the Technical team when needed

Qualifications

• High school diploma or degree in Economics or similar field
• Experience in customer service or sales, specifically in the GCC region
• Expertise in export processes, particularly from UAE free zones to the GCC region
• Strong customer-oriented thinking and approach
• Strong problem-solving skills and customer focus
• Fluency in English (Arabic is a plus)
• High level of initiative, team player and able to work independently
• Well - organized with the ability to prioritize workload effectively
• Proficient in MS Office; ERP knowledge is an advantage

Additional Information

Jebel Ali Free Zone, W3VX+343 - Mina Jebel Ali - Jabal Ali Industrial Second - Dubai - Emirati Arabi Uniti

What we offer

• Informal atmosphere, international work environment with real growth opportunities
• A close-knit, agile local team where your voice matters
• Continuous training and professional development support
• Housing and transportation allowance
• Full-time role, Monday to Friday (8 hours)

Specialist Customer Experience • Dubai, Dubai, United Arab Emirates