Customers Affairs Officer – Reception and Communication

Dubai Careers - A Smart Dubai Initiative; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

The Government of Dubai Legal Affairs Department is seeking an ambitious administrative staff member for its Communication and Documentation Section. The successful candidate will manage reception, coordinate communication, and enhance customer satisfaction through excellent service delivery. Applicants should have a Higher Diploma in Management and 1-2 years of experience in customer service, with fluency in both Arabic and English.

Qualifications

• 1-2 years of experience in customer service.
• Ability to work under pressure and as part of a team.

Responsibilities

• Manage reception and customer communication effectively.
• Resolve complaints and follow up correspondence.
• Provide administrative support as required.

Skills

Computer literacy

Teamwork

Communication

Fluency in Arabic

Fluency in English

Education

Higher Diploma in Management

Job description

Job Description

The Government of Dubai Legal Affairs Department will recruit ambitious administrative staff at Communication and Documentation Section of the Government Support and Legal Services Directorate to enable the Department to manage the reception and communication and provide customers with distinguished services in a manner that sustainably enhances customers happiness.

Key duties and responsibilities:

• To fulfill all procedures relevant to reception and coordination works that include daily work organisation.
• To answer and transfer incoming phone calls.
• To receive and resolve complaints and comments within their jurisdiction or coordinate with the relevant employees to resolve the same.
• To receive, document, save and follow-up correspondence received by the reception.
• To provide support in administrative works according to the Line Manager instructions.
• To fulfill any other duties assigned to them by the Line Manager or the Director of Directorate.
  
  

Qualifications

• Higher Diploma in Management.
• 1-2 years of experience in customer service.
• The ability to work as one team and deal with workload.
• Computer literacy.
• Fluency in Arabic and English (reading, writing, and speaking).
  
  

Job Category

Administration

Advertiser

The Government of Dubai Legal Affairs Department

Educational-level

Higher Diploma

Required Nationality

All Nationalities (Priority for UAE National)

Monthly Salary

Unspecified

Schedule-Time

Full time

Job Posting

12/05/2025

Unposting Date

31/07/2025