Customer Support Supervisor

Shaerp Next; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A fast-growing real estate company in Dubai is seeking a Customer Support Manager. You will lead client service operations, ensuring high customer satisfaction through effective communication with buyers, tenants, and investors. Ideal candidates have 5–8 years of experience in customer service, with a strong background in UAE real estate and excellent leadership skills.

Qualifications

• 5–8 years of experience in customer service, including 2–3 years in UAE real estate.
• Strong knowledge of RERA, DLD, and property handover procedures.

Responsibilities

• Manage daily operations of the customer support team.
• Oversee client support for handovers and documentation.
• Collaborate with teams to resolve client issues.
• Act as the main contact for VIP clients post-sale.
• Track KPIs such as resolution time and satisfaction scores.

Skills

Excellent communication

Leadership

CRM skills

Problem-solving

Client-oriented

Education

Bachelor’s degree in Business or related field

Job description

Customer Support Manager – Real Estate (Dubai)

📍 Location: Dubai, UAE

🕒 Schedule: 6 days per week

💰 Salary: AED 8,000/month

We’re hiring a Customer Support Manager to lead client service operations for a fast-growing real estate company in Dubai. You’ll oversee communications with buyers, tenants, and investors — ensuring a seamless post-sale and handover experience while maintaining high customer satisfaction aligned with UAE real estate laws and company standards.

Key Responsibilities

• Manage daily operations of the customer support team (calls, emails, WhatsApp, in-person).
• Oversee client support for handovers, snagging, maintenance, and documentation.
• Collaborate with Sales, Legal, Projects, Finance & Facilities teams to resolve client issues.
• Act as the main contact for VIP clients and investors post-sale.
• Track KPIs such as resolution time, satisfaction scores, and complaint volume.
• Develop SOPs and maintain up-to-date FAQs for DLD, RERA, Ejari, and title deed processes.
• Stay current with UAE property regulations and service quality standards.

Requirements

• Bachelor’s degree in Business or related field.
• 5–8 years of experience in customer service, including 2–3 years in UAE real estate.
• Strong knowledge of RERA, DLD, and property handover procedures.
• Excellent communication, leadership, and CRM skills.
• Organized, client-oriented, and proactive in problem-solving.