Customer Support Specialist | Dubai, UAE

ADIB - Abu Dhabi Islamic Bank; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading banking institution in Dubai is seeking a Customer Support Specialist to assist customers with their banking needs. The role involves delivering high-quality service and handling customer inquiries about products and services. Ideal candidates should have a knowledge of banking operations and excellent interpersonal skills. This position offers an opportunity for growth within the banking sector.

Qualifications

• Knowledge of ADIB's Retail & Institutional Banking products & services.
• Understanding of UAE banking practices, regulations & risks.
• Familiarity with service standards and cross-selling techniques.

Responsibilities

• Assist customers in banking requirements with high-quality service.
• Handle incoming customer instructions from various channels.
• Perform general administrative work for the branch.

Skills

Knowledge of banking products

Customer service attitude

Administrative skills

Computer skills

Job description

Customer Support Specialist

ADIB - Abu Dhabi Islamic Bank Dubai, United Arab Emirates

Job Description

Role: Customer Support Specialist

Location: RB - Muhaisnah branch

Role Purpose:

To assist customers in their banking requirements by delivering high-quality service while projecting ADIB's professional image in all interpersonal dealings.

Key Accountabilities of the role:

• Maintaining a high level of service attitude towards customers.
• Executing, distributing, and recording customer instructions from various channels (e.g., incoming mail, fax).
• Handling general walk-in inquiries regarding ADIB's products & services and directing customers to the respective service areas.
• Performing general administrative work, including preparation of memos, customer letters, and filing.
• Delivering cheque books and ATM cards to customers.
• Handling and delivering captured card issues on behalf of customers.
• Delivering covered cards to customers.
• Delivering returned cheques to customers.
• Performing any other responsibilities entrusted by branch management from time to time.

Specialist Skills / Technical Knowledge Required for this role:

• Knowledge of ADIB's Retail & Institutional Banking products & services.
• Knowledge of ADIB's operational policies & procedures.
• Knowledge of UAE banking practices, regulations & risks.
• Thorough knowledge of all regulations issued by the Central Bank of UAE.
• Fair knowledge of service standards.
• Knowledge of cross-selling techniques.
• Computer skills.

Note:

This job posting is active. No indication of expiration is present.