Customer Support Specialist | Dubai, UAE

ADIB - Abu Dhabi Islamic Bank; Dubai; On-site; AED 40,000 - 60,000; Full time

Job summary

A leading bank in the UAE is seeking a Customer Support Specialist to enhance customer service experience by providing assistance with banking requirements. The role entails maintaining a high service attitude, managing customer inquiries, and ensuring compliance with internal banking policies. Ideal candidates will possess strong knowledge of banking practices and excellent communication skills.

Qualifications

• Familiar with ADIB's operational policies & procedures.
• Thorough knowledge of all regulations issued by the Central Bank of UAE.
• Fair knowledge of service standards and cross-selling techniques.

Responsibilities

• Assisting customers by providing high-quality service.
• Executing customer instructions from various channels.
• Handling inquiries regarding ADIB's products & services.

Skills

Knowledge of ADIB's Retail & Institutional Banking products & services

Knowledge of UAE banking practices, regulations & risks

Computer skills

Job description

Customer Support Specialist

ADIB - Abu Dhabi Islamic Bank Dubai, United Arab Emirates

Job Description

Role: Customer Support Specialist

Location: BR-Nad Al Sheba Branch

Role Purpose:

To assist customers in their banking requirements by delivering high-quality service while projecting ADIB's professional image in all interpersonal dealings.

Key Accountabilities of the role:

• Maintaining a high level of service attitude towards customers.
• Executing, distributing, and recording customer instructions from various channels e.g., incoming mail, fax, etc.
• Handling general walk-in inquiries regarding ADIB's products & services and directing customers to the respective service areas.
• Performing general administrative work, including preparation of memos, customer letters, filing, etc.
• Delivering cheque books and ATM cards to customers.
• Handling and delivering captured card issues for customers.
• Delivering covered cards to customers.
• Returning and delivering cheques to customers.
• Performing any other responsibilities entrusted by branch management from time to time.

Specialist Skills / Technical Knowledge Required:

• Knowledge of ADIB's Retail & Institutional Banking products & services.
• Knowledge of ADIB's operational policies & procedures.
• Knowledge of UAE banking practices, regulations & risks.
• Thorough knowledge of all regulations issued by the Central Bank of UAE.
• Fair knowledge of service standards.
• Knowledge of cross-selling techniques.
• Computer skills.

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