Customer Support Specialist

ADIB; United Arab Emirates; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading Arab bank in the Dubai region seeks a Customer Support Specialist to assist customers with banking needs while maintaining high service standards. The role involves handling inquiries, delivering cards and cheques, and administrative work. Candidates should have knowledge of banking products and UAE regulations. Computer skills are also essential.

Qualifications

• Knowledge of ADIB’s Retail & institutional Banking products & services.
• Knowledge of ADIB’s Operational Policies & Procedures.
• Knowledge of the regulations issued by Central Bank of UAE.

Responsibilities

• Assist customers in their banking requirements.
• Maintain a high level of service attitude towards customers.
• Handle general inquiries regarding ADIB's products & services.

Skills

Customer service

Knowledge of UAE banking practices

Computer skills

Job description

Overview

Role : Customer Support Specialist

Location : RB- Dubai Region

Role Purpose : To assist customers in their banking requirements by delivering high quality service while projecting ADIB’s professional image in all interpersonal dealings.

Responsibilities

• Maintaining a high level of service attitude towards customers.
• Executing, distribution, recording of customer instructions from various channels e.g. incoming mail, fax etc.
• Handling general walk in inquiries in a pleasant manner regarding ADIBs products & services and directing the customers to the respective service areas.
• General administrative work which may include preparation of memos, customer letters, filing etc.
• Delivery of cheque books and ATM cards to customers
• Handling and delivering captured card issues on account of customers
• Delivery of covered cards to customers
• Delivery of returned cheques to customers

Perform any other responsibilities entrusted by Branch management from time to time

Specialist Skills / Technical Knowledge

• knowledge of ADIB’s Retail & institutional Banking products & services
• knowledge of ADIB’s Operational Policies & Procedures
• Knowledge of UAE banking practices , regulations & risks
• Thorough Knowledge of all the Regulations issued by Central Bank of UAE
• Fair knowledge of service standards
• Knowledge of Cross Sales
• Computer skills