Customer Support Specialist

ADIB; United Arab Emirates; On-site; AED 50,000 - 80,000; Full time

Job summary

ADIB is seeking a Customer Support Specialist in the UAE to provide excellent service to customers, manage inquiries, and execute delivery of banking products. Candidates should possess strong knowledge of UAE banking regulations and ADIB's offerings, ensuring compliance and customer satisfaction.

Qualifications

• Strong understanding of ADIB's retail and institutional banking products.
• Knowledge of the regulations issued by the Central Bank of UAE.
• Ability to execute customer instructions across various channels.

Responsibilities

• Maintain high service standards when interacting with customers.
• Execute customer instructions and handle inquiries effectively.
• Perform general administrative duties including filing and memos.

Skills

Knowledge of banking products

Knowledge of operational policies

Knowledge of UAE banking practices

Knowledge of Central Bank regulations

Fair knowledge of service standards

Knowledge of cross sales

Job description

To assist customers in their banking requirements by delivering high quality service while projecting ADIB’s professional image in all interpersonal dealings.

Key Accountabilities of the role

Maintaining a high level of service attitude towards customers.

• Executing, distribution, recording of customer instructions from various channels e.g. incoming mail, fax etc.,
• Handling general walk in inquiries in a pleasant manner regarding ADIBs products & services and directing the customers to the respective service areas.
• General administrative work which may include preparation of memos, customer letters, filing etc.,
• Delivery of cheque books and ATM cards to customers
• Handling and delivering captured card issues on account of customers
• Delivery of covered cards to customers
• Delivery of returned cheques to customers

Perform any other responsibilities entrusted by Branch management from time to time

Specialist Skills / Technical Knowledge Required for this role :

• knowledge of ADIB’s Retail & institutional Banking products & services
• knowledge of ADIB’s Operational Policies & Procedures
• Knowledge of UAE banking practices , regulations & risks
• Thorough Knowledge of all the Regulations issued by Central Bank of UAE
• Fair knowledge of service standards
• Knowledge of Cross Sales

Customer Support Specialist • United Arab Emirates