Customer Support Specialist

ADIB Group; Dubai; On-site; AED 50,000 - 80,000; Full time

Job summary

A leading banking institution is seeking a Customer Support Specialist to provide exceptional service and assist clients with their banking needs. The role involves maintaining high service levels, handling inquiries, and executing various administrative tasks. Ideal candidates will have a solid understanding of banking products, UAE regulations, and customer service excellence.

Qualifications

• Thorough knowledge of all regulations issued by the Central Bank of UAE.
• Knowledge of ADIB's operational policies & procedures.
• Fair knowledge of service standards.

Responsibilities

• Assist customers in their banking requirements delivering high-quality service.
• Handle general inquiries regarding ADIB's products & services.
• Perform general administrative work including filing and preparation of memos.

Skills

Knowledge of ADIB's Retail & Institutional Banking products & services

Knowledge of UAE banking practices, regulations & risks

Computer skills

Job description

Description

Role: Customer Support Specialist

Location: BR-Nad Al Sheba Branch

Role Purpose:
To assist customers in their banking requirements by delivering high-quality service while projecting ADIB's professional image in all interpersonal dealings.

Key Accountabilities of the role

• Maintaining a high level of service attitude towards customers.
• Executing distribution recording of customer instructions from various channels e.g. incoming mail, fax, etc.
• Handling general walk-in inquiries regarding ADIB's products & services and directing customers to the respective service areas.
• Performing general administrative work, including preparation of memos, customer letters, filing, etc.
• Delivering cheque books and ATM cards to customers.
• Handling and delivering captured card issues on behalf of customers.
• Delivering covered cards to customers.
• Delivering returned cheques to customers.
• Performing any other responsibilities entrusted by branch management from time to time.

Specialist Skills / Technical Knowledge Required for this role:

• Knowledge of ADIB's Retail & Institutional Banking products & services.
• Knowledge of ADIB's operational policies & procedures.
• Knowledge of UAE banking practices, regulations & risks.
• Thorough knowledge of all regulations issued by the Central Bank of UAE.
• Fair knowledge of service standards.
• Knowledge of cross-selling.
• Computer skills.

Required Experience:

Unclear seniority level.