Customer Support & Services Junior Officer

Juma Al Majid Holding Group L.L.C.; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading company in Dubai seeks a customer service representative to deliver outstanding support via various channels, including toll-free calls, emails, and social media. Responsibilities include conducting surveys, managing customer interactions using the Genesys system, and generating sales leads. Applicants should have prior customer service experience, strong communication skills, and the ability to work in a rotating shift schedule.

Benefits

Visa

Medical Insurance

Annual Leave

Qualifications

• 6 months to 1 year of customer service experience preferred.
• Fluent in English, strong communication skills required.
• Dual language ability preferred.

Responsibilities

• Provide multi-channel customer service support through calls, emails, live chats, and social media.
• Conduct outbound surveys and generate sales leads.
• Schedule and coordinate service appointments with the Service Department.

Skills

Negotiation

Communication

Effective Listening

Customer Service Communication

Education

Diploma or equivalent

Tools

Microsoft Office

Genesys Contact Center System

Oracle Application

Job description

This role involves providing multi-channel customer service support through toll-free calls, emails, live chats, and social media, ensuring excellent service and resolution of customer inquiries. The position includes outbound survey calls, capturing and registering customer data, generating sales leads, and coordinating service appointments. The role requires effective use of the Genesys Contact Center System and Oracle Application to manage customer interactions and service history.

Responsibilities:

• Provide service through toll-free, email, live chat, and social media channels
  
• Conduct outbound surveys to assess Sales and After Sales satisfaction
  
• Generate sales leads through customer interactions
  
• Register customer details and complaints for follow-up and resolution
  
• Schedule and coordinate service appointments with the Service Department
  
• Apply training to enhance communication and presentation skills
  
• Handle inbound and outbound interactions using Genesys Contact Center System
  
• Save and qualify customer profiles and calls in the Genesys system
  
• Access service history and status via Oracle Application to inform customers
  
  
  

Requirements

• 6 months to 1 year of customer service experience (preferred)
  
• Diploma graduate or equivalent (preferred)
  
• Dual language ability (preferred)
  
• Fluent in English (spoken and written)
  
• Strong negotiation and communication skills
  
• Effective listening abilities
  
• Familiarity with Microsoft Office and general keyboard/computer usage
  
• Sales and customer service communication proficiency
  
• Friendly and courteous phone demeanor
  
• Punctual and efficient; able to prioritize tasks
  
• Willingness to work rotating shifts per company policy
  
  
  
  

Benefits

• Visa
  
• Medical Insurance
  
• Annual Leave
  
• Company T&Cs Apply