Customer support/ Sales support

JobItUs; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

An established industry player is seeking a dedicated Customer Support/Sales Support professional to join their dynamic team. In this role, you will be responsible for managing sales orders, collaborating across departments, and maintaining ERP and CRM systems to ensure data accuracy. Your analytical skills will help provide insights into customer needs and market opportunities, while your exceptional communication abilities will foster strong relationships with clients. This position offers a chance to enhance processes and contribute to a customer-centric environment, making it perfect for someone who is proactive and eager to make a difference in a fast-paced setting.

Qualifications

• 1+ years in customer support or sales coordination with a focus on service.
• Proficiency in ERP systems and advanced Excel for data analysis.

Responsibilities

• Create and manage sales orders, ensuring accuracy and compliance.
• Collaborate with departments to resolve issues and enhance processes.

Skills

Customer Support Experience

ERP Expertise

Technical Skills

Analytical Abilities

Communication and Collaboration

Organizational Skills

Initiative and Motivation

Tools

Microsoft Dynamics Business Central

Excel

Word

PowerPoint

Job description

Job Title: Customer support/ Sales support

Job Location: Dubai

Year of Experience: Minimum 1 year

Salary:6k AED

Roles and Responsibilities:

• Sales Order Management: Creating and preparing sales orders following SOPs, ensuring accuracy and completeness before submission.
• Cross-Department Coordination: Collaborating with Sales, Logistics, Procurement, and Finance to ensure tasks are completed on time and resolving inter-departmental issues.
• ERP and CRM Systems Maintenance: Regularly updating systems for data accuracy, maintaining detailed records, and generating reports to support decision-making.
• Customer Insights and Reporting: Providing detailed reports on customer needs, feedback, market competition, and opportunities for new products.
• Process and System Improvement: Identifying areas for enhancement, proposing solutions, and participating in implementing changes to boost efficiency and satisfaction.
• Customer Satisfaction: Addressing customer queries promptly and building strong relationships through excellent service.

Required Qualifications, Skills, or Experience:

• Customer Support Experience: 1+ years in customer support, sales coordination, or similar roles, with a focus on exceptional customer service.
• ERP Expertise: Knowledge of Microsoft Dynamics Business Central (preferred) and hands-on experience with ERP and CRM systems.
• Technical Skills: Advanced Excel skills (data analysis, pivot tables, reporting), and proficiency in Word and PowerPoint for documentation and presentations.
• Analytical Abilities: Strong data handling, analysis, and reporting skills, with an analytical mindset to identify issues and propose solutions.
• Communication and Collaboration: Excellent verbal and written communication, strong relationship-building skills, and a willingness to collaborate across teams.
• Organizational Skills: High accuracy in documentation and data entry, ability to prioritize tasks, meet deadlines, and thrive in a fast-paced, dynamic environment.
• Initiative and Motivation: Self-motivated, proactive in addressing challenges, and committed to supporting team goals.