Customer Support Representative

Sisco Jobs; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A dynamic recruitment agency is looking for a Customer Support Representative in Dubai. The ideal candidate will have 13 years of experience in customer support and excellent communication skills. Responsibilities include managing customer inquiries and resolving issues through calls, emails, and chat support. Applicants should possess a degree and be fluent in English, with additional languages such as Arabic or Hindi considered a plus. This role offers a chance to enhance customer satisfaction in a professional environment.

Qualifications

• Proven experience (13 years) in customer support, call center, or client service roles.
• Fluency in English (both spoken and written). Knowledge of Arabic or Hindi/Tamil/Malayalam will be an added advantage.

Responsibilities

• Handle inbound and outbound calls, emails, and chat support to assist customers with queries and requests.
• Resolve product or service-related issues promptly while maintaining professionalism and empathy.
• Record and update customer interactions, feedback, and resolutions in the CRM system.
• Escalate complex or unresolved issues to the appropriate team or supervisor.
• Provide suggestions for process improvements and contribute to a positive team environment.

Skills

Excellent verbal and written communication skills

Strong interpersonal and problem-solving abilities

Proficiency in MS Office

Experience with CRM/ticketing tools

Active listening skills with patience and empathy

Strong teamwork and collaboration abilities

Education

Bachelor's degree or diploma in any discipline

Job description

Job Title: Customer Support Representative

Location: Dubai
Experience Required: 13 Years

Role Overview

The Customer Support Representative will be the first point of contact for customers ensuring exceptional service by addressing inquiries, resolving complaints, and providing accurate information regarding company products and services. The role requires strong communication skills, patience, problem-solving ability, and a customer-first mindset.

Key Responsibilities

• Handle inbound and outbound calls, emails, and chat support to assist customers with queries and requests.
• Resolve product or service-related issues promptly while maintaining professionalism and empathy.
• Record and update customer interactions, feedback, and resolutions in the CRM system.
• Escalate complex or unresolved issues to the appropriate team or supervisor.
• Maintain a high level of product knowledge to deliver accurate information and support.
• Achieve performance metrics including response time, resolution time, and customer satisfaction scores.
• Follow up with customers to ensure satisfaction and maintain strong relationships.
• Adhere to company policies, compliance guidelines, and service-level agreements.
• Provide suggestions for process improvements and contribute to a positive team environment.

Essential Qualifications

• Bachelor's degree or diploma in any discipline.
• Proven experience (13 years) in customer support, call center, or client service roles.
• Fluency in English (both spoken and written). Knowledge of Arabic or Hindi/Tamil/Malayalam will be an added advantage.

Skills Required

• Excellent verbal and written communication skills.
• Strong interpersonal and problem-solving abilities.
• Proficiency in MS Office and experience with CRM/ticketing tools.
• Ability to multitask, prioritize, and work effectively under pressure.
• Active listening skills with patience and empathy to handle customer concerns.
• Strong teamwork and collaboration abilities.