Customer Support Representative

EverWell Home Health Care Center LLC; Dubai; Remote; USD 24,000 - 36,000; Full time

Job summary

A leading home health care center is seeking a remote customer support specialist to manage communications, book appointments, and ensure client satisfaction. Ideal candidates should possess excellent organizational and communication skills in both Arabic and English, with previous experience in similar roles. Flexibility and a commitment to delivering exceptional customer service are essential in this position.

Qualifications

• Excellent verbal and written communication skills in Arabic and English.
• Previous experience in customer support or call center roles preferred.
• Proficient in WhatsApp and communication platforms.

Responsibilities

• Manage incoming and outgoing calls efficiently.
• Book appointments for clients and coordinate schedules.
• Monitor achievement of customer service goals.

Skills

Communication

Organization

Problem-solving

Customer-oriented

Flexibility

Attention to Detail

Adaptability

Team Player

Time Management

Tools

CRM software

MS Office

Google Suite

Job description

Work can be performed remotely from any country, no need to come to the UAE.

Required Tasks :

• Manage incoming and outgoing calls efficiently and in a timely manner.
• Follow up and respond to WhatsApp messages from clients quickly and effectively.
• Book appointments for clients and coordinate the schedule with the team to ensure services are provided on time.
• Follow call scripts and instructions to ensure a smooth customer experience.
• Accurately identify client needs, clarify available information, and offer appropriate solutions or alternatives.
• Present marketing offers for products and services when the opportunity arises.
• Build strong, long-lasting relationships with clients by collecting additional information such as email addresses or alternate phone numbers.
• Maintain accurate records of all conversations in the call center database in an organized and understandable manner.
• Participate in ongoing training sessions to continuously improve service quality and performance.
• Monitor the achievement of goals set for the customer service department to ensure the best customer experience.
• Collaborate with the team to ensure client needs are met and full satisfaction is achieved.
• Provide support in managing complaints and issues to ensure they are resolved quickly and efficiently.
• Language Skills : Excellent verbal and written communication skills in both Arabic and English
• Experience : Previous experience in customer support or call center roles is preferred
• Tech-savvy : Proficient in using communication platforms such as WhatsApp, CRM software, and basic office software (e.g., MS Office or Google Suite).
• Organizational Skills : Strong organizational skills with the ability to manage multiple tasks simultaneously and prioritize effectively.
• Problem-solving Skills : Ability to identify client issues, offer suitable solutions, and escalate when necessary.
• Customer-oriented : A passion for helping others and delivering exceptional customer service.
• Flexibility : Ability to work remotely from any country and manage tasks independently.
• Attention to Detail : Accuracy in recording customer information and maintaining detailed records of interactions.
• Adaptability : Willingness to learn new systems and procedures, and adapt to changes in a fast-paced work environment.
• Team Player : Ability to collaborate with the team and ensure smooth operations while working remotely.
• Time Management : Ability to manage time effectively and meet deadlines for appointment scheduling and client follow-ups.