Customer Support Representative

Quagmire IT Services; Dubai; On-site; AED 45,000 - 65,000; Full time

Job summary

A leading company in Dubai is seeking a Customer Support Representative to provide assistance through various communication channels. The ideal candidate should possess strong communication skills, patience, and problem-solving abilities. This role involves addressing customer concerns, maintaining records, and collaborating effectively with other departments.

Qualifications

• Male, aged 21-30.
• 0-2 years of experience required.

Responsibilities

• Answering questions and providing product information.
• Troubleshooting problems and processing returns.
• Maintaining accurate customer records.
• Building positive customer relationships.
• Adhering to procedures and policies.

Skills

Communication Skills

Problem-Solving Skills

Patience

Empathy

Adaptability

Basic Computer Proficiency

Education

Any Graduate

Job description

Required Customer Support Representative immediately for Dubai (UEA). Any Graduate Male (21 - 30) with 0-2yrs experience.

Key Responsibilities :

Answering questions, addressing concerns, and providing information about products or services.

• Resolving Customer Issues :

Troubleshooting problems, processing returns or exchanges, and taking steps to resolve complaints.

• Providing Customer Support :

Offering assistance through various channels like phone, email, or chat, ensuring timely and effective communication.

• Maintaining Customer Records :

Keeping accurate records of customer interactions and updates, ensuring efficient communication and follow-up.

• Building Customer Relationships :

Being empathetic, patient, and professional, and creating a positive experience for customers.

• Following Procedures and Policies :

Adhering to company guidelines, procedures, and policies when interacting with customers and handling their requests.

• Collaboration and Communication :

Collaborating with other departments and teams to resolve complex issues and ensure effective communication.

Skills and Qualifications :

• Communication Skills :

Strong verbal and written communication skills are essential for effectively interacting with customers and conveying information clearly.

• Problem-Solving Skills :

Ability to quickly assess and solve customer issues, offering effective solutions.

• Patience and Empathy :

Remaining calm and understanding under pressure, and demonstrating empathy towards customers' concerns.

• Adaptability :

Adjusting to different situations and customer needs, and being able to adapt to new technologies and procedures.

• Basic Computer Proficiency :

Familiarity with computers and basic software, as well as with CRM or ticketing systems.

• Note : Apply with PASSPORT details & Short time VIDEO(INTRODUCTION)

https : / / www.careers-page.com / quagmire-it-services-llp0 / job / L8W739XR