Customer Support Representative

Harshad Trading Co. LLC; Dubai; On-site; AED 30,000 - 60,000; Full time

Job summary

Ein etabliertes Handelsunternehmen in den VAE sucht einen engagierten Kundenservicemitarbeiter, der die Kundenanfragen professionell bearbeitet und eine positive Erfahrung gewährleistet. In dieser Rolle sind Sie verantwortlich für die Bearbeitung von Kundenanfragen über verschiedene Kanäle und die Pflege eines freundlichen Tons, selbst in herausfordernden Situationen. Sie arbeiten eng mit verschiedenen internen Teams zusammen, um sicherzustellen, dass alle Kundenanliegen schnell und effizient gelöst werden. Wenn Sie eine Leidenschaft für Kundenservice haben und in einem dynamischen Umfeld arbeiten möchten, ist diese Position ideal für Sie.

Qualifications

• Erfahrung im Kundenservice, vorzugsweise im Handel oder in der Industrie.
• Fähigkeit zur Nutzung von CRM- und ERP-Systemen zur Verwaltung von Kundenanfragen.

Responsibilities

• Bearbeitung von Kundenanfragen über verschiedene Kanäle und Sicherstellung einer positiven Erfahrung.
• Zusammenarbeit mit internen Teams zur nahtlosen Problemlösung.

Skills

Kundenservice-Erfahrung

CRM-Software (Salesforce, Zoho, HubSpot)

eCommerce-Plattformen (Amazon, Noon)

ERP-Systeme (SAP, Oracle, NetSuite)

Englischkenntnisse

Tools

CRM-Software

ERP-Systeme

Job description

· Listen attentively to customer inquiries and complaints, empathize with their concerns, and take appropriate action to resolve issues in a timely and professional manner.

· Handle customer issues and service requests across various channels (phone, email,chat, social media), ensuring a positive customer experience.

· Maintain a courteous and friendly tone during all customer interactions, even in high-pressure or challenging situations.

· Accurately record and update customer interactions, including details of inquiries,actions taken, and resolution outcomes in the CRM system.

· Collaborate cross-functionally with internal teams such as sales, logistics, technicalsupport, and product development to ensure seamless issue resolution.

· Track and follow up on customer concerns to ensure full resolution and satisfaction, maintaining a customer-first approach.

· Promote customer loyalty and retention by delivering a personalized and solution-oriented service experience.

· Stay updated on product features, changes, and service offerings to provide accurate and informed support.

· Escalate unresolved or complex cases to senior team members or management, as appropriate.

· Meet or exceed customer service KPIs and performance targets, contributing to the team’s overall success.

Desired Candidate Profile

Skills Requirements:

· Proven experience in customer service, preferably within trading, distribution, industrial goods, hardware, or electronics sectors.

· Familiarity with eCommerce platforms (e.g., Amazon, Noon) and online order management systems.

· Proficient in using CRM software (e.g., Salesforce, Zoho, HubSpot) and ERP systems (e.g., SAP, Oracle, NetSuite).

· Candidate should be proficient in speaking and English

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Harshad Trading Co. LLC

We are Traders of Jewellery Manufacturing Equipment in the UAE.