Customer Support Officer (Turkey)

FxPro; Dubai; On-site; AED 30,000 - 60,000; Full time

Job summary

Join a leading international fintech company that values each team member as integral to its success. In this dynamic role, you will provide exceptional service and support to clients, ensuring smooth business operations while adapting to constant challenges. With a diverse workforce and exciting opportunities, this position is perfect for proactive individuals who thrive under pressure. You will play a key role in maintaining client relationships and ensuring their needs are met efficiently. Be part of a forward-thinking company that prioritizes your growth and success.

Benefits

Competitive compensation package

Days off and sick leaves annually

Corporate insurance plan

Snacks and beverages

Birthday certificate

Visa / work permit support

Qualifications

• Bachelor’s degree in Business Administration or related field required.
• Proficiency in Google Apps and strong communication skills.

Responsibilities

• Deliver service and support to clients through live chat, email, and phone.
• Maintain relationships with higher value clients to ensure smooth operations.

Skills

Client Communication

Problem Solving

Adaptability

Proactive Approach

Computer Literacy

Education

Bachelor’s degree in Business Administration

Tools

Google Apps

Job description

Join FxPro : a leading international fintech company. Be a part of our expanding international team, with offices in Limassol, London, Monaco, Nassau, and Dubai. FxPro boasts a diverse workforce of over employees representing various nationalities, making it an exciting and dynamic workplace. At FxPro, we see each team member as an integral part of our success story.

Responsibilities

1. Deliver Service and Support to clients through Live Chat, email, and phone, providing support by identifying problems and offering solutions – as needed
2. Focus on communicating with clients via outgoing phone calls for various reasons outlined by the department head
3. Contact clients who have not yet completed their account verification; clients who are yet to provide documents or are required to provide additional / alternative documents to verify their profile
4. Contact clients within defined time frames who are attempting but failing to fund their accounts via our offered methods, supporting them in completing the process and suggesting alternatives
5. Maintain relationships with higher value clients as needed to ensure smooth business operations
6. Collect feedback from clients regarding products, services, and payment methods, and pass on detailed reports to management for review and implementation
7. Ensure client records are kept up to date, and all communication and guidance provided to clients are recorded
8. Contact clients regarding any pending matters related to their accounts
9. Perform any additional tasks deemed necessary by the department head
10. Handle tickets in live chats in designated languages

Requirements :

• Bachelor’s degree in Business Administration or a related field
• Computer literacy with proficiency in Google Apps
• Ability to work under pressure, face constant challenges, and adapt to changes
• Proactive approach to business operations
• Native Turkish speaker with good command of English

Our Benefits

• Competitive compensation package
• Days off and sick leaves annually
• Corporate insurance plan
• Snacks and beverages
• Birthday certificate
• Visa / work permit support