Customer Support Expert - Remote

Client of YO HR Consultancy; Abu Dhabi; Remote; AED 126,000 - 253,000; Part time

Job summary

Client of YO HR Consultancy is seeking a Customer Service Subject Matter Expert for an hourly remote contractor role to help create a dataset of natural conversations used to train speech-to-speech AI agents.

You will participate in realistic customer service scenarios, apply professional communication, and ensure quality according to project guidelines. The work supports AI training for major AI companies and labs, with flexible scheduling and remote collaboration.

Qualifications

• Bachelor's degree or higher in a related field or equivalent experience.
• 2+ years of professional Customer Service experience with client communication and issue resolution.
• 1+ year of experience in AI training or related AI work.
• Strong knowledge of end-to-end customer support workflows and escalation handling.

Responsibilities

• Develop AI Training Content by creating natural human-enacted conversations across realistic scenarios.
• Optimize AI Performance by evaluating and ranking AI responses for accuracy and relevance.
• Ensure Model Integrity by testing models for biases and reliability across use cases.

Skills

Customer service

Communication

Issue resolution

CRM

Active listening

Empathy

English proficiency

Education

Bachelor's degree or higher

Tools

CRM software

Data labeling tools

AI evaluation tools

Job description

Location

Global fully remote

Job Type

Contractor 15 hours per week Schedule Flexible you choose the hours and days you work including weekends if desired as long as there is activity

About this role

Interview language English In this hourly remote contractor role you will work as a Customer Service Subject Matter Expert SME to support the creation of a custom dataset of natural human-enacted customer service conversations used to train and improve speech-to-speech AI agents You will participate in realistic customer service scenarios applying your professional experience in client communication issue resolution support workflows and customer relationship management to ensure conversations accurately reflect real-world interactions You will demonstrate natural and professional communication active listening problem-solving empathy and appropriate issue-resolution techniques while following project-specific scenarios instructions and quality guidelines Your contributions will help AI systems learn to handle customer interactions more naturally accurately and effectively This role is with a fast-growing AI Data Services company delivering training data for many of the world s largest AI companies and foundation-model labs

Important

There is no immediate project for this role however if qualified you will be among the first experts we reach out to when relevant opportunities arise This will also provide you with access to future projects available through our expert network

Key responsibilities

• Develop AI Training Content Create natural human-enacted customer service conversations across realistic support scenarios
• Optimize AI Performance Evaluate and rank AI responses to enhance the model s accuracy fluency and contextual relevance
• Ensure Model Integrity Test AI models for potential inaccuracies or biases validating their reliability across use cases

Your profile

• Bachelor s degree (or higher) in Business Administration, Communications, Marketing, Management, or a related field (or equivalent professional experience).
• 2+ years of professional Customer Service experience, with demonstrated expertise in client communication, issue resolution, support workflows, and customer relationship management.
• 1+ year of experience in AI training, such as data annotation, AI evaluation, model training, response evaluation, or similar AI-related work.
• Strong knowledge of end-to-end customer support workflows, including issue identification, troubleshooting, escalation, follow-up, and resolution.
• Excellent spoken English C1+ (US only), with clear and fluent verbal communication.
• Hands-on experience managing customer inquiries, complaints, service requests, and escalations across a range of customer scenarios.
• Ability to adapt communication style, tone, and approach based on the customer s needs, situation, and level of concern.
• Reliable, self-directed, and able to deliver consistent quality in an hourly, remote contractor environment.