Customer Support Executive - Emirati Talent

Seddiqi Holding; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

Seddiqi Holding is seeking ambitious Emirati Nationals for their Customer Service team, focusing on delivering exceptional service and maintaining brand standards. This role requires strong interpersonal and communication skills, with a commitment to luxury client service. Join a diverse company and be part of a dynamic, supportive team.

Qualifications

• Experience in contact center is recommended.
• Fluency in English and Arabic is necessary.
• Must possess an Emirati family book.

Responsibilities

• Follow all processes for consistent customer query handling.
• Address customer complaints professionally.
• Keep customers updated on their service requests.

Skills

Organizational skills

Interpersonal skills

Communication skills

Attention to detail

Job description

Seddiqi Holding is an Emirati-owned and managed company with a unique, diversified portfolio of businesses and luxury brands across numerous sectors in the Middle East.

We are looking to hire ambitious and outgoing Emirati Nationals to join our extremely successful Customer Service team to deliver the best possible Service to customers by welcoming them professionally, following up on service jobs and queries and communicating in a professional and cordial way.

Key Responsibilities:

• Follow all relevant processes, standard operating procedures and instructions so that customer queries are handled in a consistent manner
• Appear courteous, patient and helpful and follow all standards always set for query handling in order to maintain the image of the brand and our company
• Follow up and keep customers always updated on their queries or service requests
• Handle any customer complaints professionally and in a courteous manner
• Refer any issues/ escalations to Team Leader Customer Support or Assistant Manager to ensure timely resolution
• Attends to walk-in customers and visitors when needed

In order to be successful in this role, you should have:

• A demonstrable passion/experience in contact center
• Strong organizational skills and ability to prioritize multiple tasks
• Excellent attention to detail
• Strong interpersonal skills and the ability to build relationships
• Excellent written and verbal communication skills in both Arabic and English
• An appetite for luxury client service
• Fluency in both English & Arabic
• An Emirati family book

Our promise to you:

Once part of the Seddiqi family we promise to train and develop you so that you have the best possible opportunity for success. We only ask that you bring your passion and dedication to work with you ever day, let us nurture the rest!

If you are a passionate Emirati who is looking to work with one of the leading organizations, then... Apply Now!