Customer Support Executive

Job Responsibilities

• Respond promptly to customer inquiries via phone, email, and live chat regarding fire safety products, services, and maintenance.
• Handle complaints professionally and coordinate with internal teams (technical, service, sales) to resolve issues quickly.
• Track and follow up on service tickets and client requests to ensure timely resolution.
• Maintain customer records and service history in CRM systems.
• Escalate complex issues to technical support or field service teams when necessary.
• Support internal teams with customer feedback, recurring issues, or improvement suggestions.

Desired Candidate Profile

• Bachelor’s degree in business administration, communications, or related field (preferred).
• 1-3 years of experience in customer service, preferably in the fire safety, security, or industrial equipment sectors.
• Familiarity with fire safety systems, components, and industry regulations is a plus.
• Excellent communication and interpersonal skills.
• Strong problem-solving skills with attention to detail.
• Proficient in CRM software, Microsoft Office, and basic data entry.
• Ability to handle high-pressure situations and multiple customer requests effectively.