Customer Support Executive

MMJ Security and Safety Equipment Fixing LLC; Dubai; On-site; AED 40,000 - 80,000; Full time

Job summary

An established industry player is seeking a dedicated Customer Service Representative to enhance their fire safety product support. In this role, you will respond to customer inquiries, manage service tickets, and collaborate with internal teams to ensure customer satisfaction. Your expertise in communication and problem-solving will be crucial in addressing customer needs effectively. Join a dynamic team that values your input and offers opportunities for professional growth in the fire safety sector. If you're passionate about providing excellent service and thrive in a fast-paced environment, this role is perfect for you.

Qualifications

• 1-3 years of experience in customer service, preferably in fire safety or security.
• Familiarity with fire safety systems and regulations is a plus.

Responsibilities

• Respond to customer inquiries regarding fire safety products and services.
• Coordinate with internal teams to resolve customer complaints efficiently.
• Maintain customer records and service history in CRM systems.

Skills

Communication Skills

Problem-Solving Skills

Attention to Detail

Interpersonal Skills

Education

Bachelor’s degree in Business Administration

Bachelor’s degree in Communications

Tools

CRM Software

Microsoft Office

Job description

Job Responsibilities

• Respond promptly to customer inquiries via phone, email, and live chat regarding fire safety products, services, and maintenance.
• Handle complaints professionally and coordinate with internal teams (technical, service, sales) to resolve issues quickly.
• Track and follow up on service tickets and client requests to ensure timely resolution.
• Maintain customer records and service history in CRM systems.
• Escalate complex issues to technical support or field service teams when necessary.
• Support internal teams with customer feedback, recurring issues, or improvement suggestions.

Desired Candidate Profile

• Bachelor’s degree in business administration, communications, or related field (preferred).
• 1-3 years of experience in customer service, preferably in the fire safety, security, or industrial equipment sectors.
• Familiarity with fire safety systems, components, and industry regulations is a plus.
• Excellent communication and interpersonal skills.
• Strong problem-solving skills with attention to detail.
• Proficient in CRM software, Microsoft Office, and basic data entry.
• Ability to handle high-pressure situations and multiple customer requests effectively.