Customer Support Executive

Alliance International Consulting Firm; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading consulting firm in Dubai is seeking motivated and customer-oriented individuals to join their Customer Support team. The role involves handling client inquiries, resolving issues, and maintaining high customer satisfaction. Candidates should possess a Bachelor's degree and fluency in Arabic. This is an exceptional opportunity to contribute to a collaborative environment while developing professionally in a dynamic industry.

Benefits

Competitive salary with performance-based incentives

Training and development programs

Supportive and collaborative team environment

Qualifications

• 0-2 years of experience in a customer support role, preferably in financial services.
• Proficient in Arabic (spoken and written) with good command of English.
• Detail-oriented with effective problem-solving skills.

Responsibilities

• Handle customer inquiries via phone, email, and chat professionally.
• Troubleshoot and resolve client issues related to services and trading platforms.
• Coordinate with departments for smooth client experiences.

Skills

Communication

Interpersonal Skills

Problem Solving

Education

Bachelor’s degree in Business Administration

Bachelor’s degree in Customer Service

Bachelor’s degree in a related field

Tools

CRM systems

Ticketing tools

Customer service software

Job description

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Handle customer inquiries via phone, email, and chat in a timely and professional manner.

Troubleshoot and resolve client issues related to services and trading platforms.

Maintain accurate documentation of all customer interactions and actions taken.

Coordinate with internal departments to ensure smooth client experiences.

Provide insights and suggestions based on recurring issues and customer feedback.

Stay updated with company policies, procedures, and product knowledge through regular training.

Qualifications:

Bachelor’s degree in Business Administration, Customer Service, or a related field.

0–2 years of experience in a customer support role, preferably in a financial services environment.

Strong communication and interpersonal skills.

Proficient in Arabic (spoken and written) with good command of English.

Detail-oriented with effective problem-solving skills.

Experience using CRM systems and ticketing tools.

Preferred Skills:

Familiarity with trading platforms and financial services.

Hands-on experience with customer service software (e.g., Zendesk, Salesforce).

Ability to multitask and work under pressure.

Competitive salary with performance-based incentives.

Training and development programs.

Supportive and collaborative team environment.

Postal Code: 000000

Created Date: 2025-07-09

End Date: 2025-08-09

Experience: 0 - 2 year

Openings: 5

Primary Responsibilities :

Customer Support Executive (5 Positions)

Position Type: Full-time
Location: [Insert location or mention “Remote,” if applicable]

Job Summary:
We are looking for motivated and customer-oriented professionals fluent in Arabic to join our dynamic Customer Support team. As a Customer Support Executive, you will handle client queries, resolve issues efficiently, and maintain a high level of customer satisfaction. Your role will be instrumental in delivering outstanding service and supporting clients on various platforms.

Experience Requirements:

Key Responsibilities:

Handle customer inquiries via phone, email, and chat in a timely and professional manner.

Troubleshoot and resolve client issues related to services and trading platforms.

Maintain accurate documentation of all customer interactions and actions taken.

Coordinate with internal departments to ensure smooth client experiences.

Provide insights and suggestions based on recurring issues and customer feedback.

Stay updated with company policies, procedures, and product knowledge through regular training.

Qualifications:

Bachelor’s degree in Business Administration, Customer Service, or a related field.

0–2 years of experience in a customer support role, preferably in a financial services environment.

Strong communication and interpersonal skills.

Proficient in Arabic (spoken and written) with good command of English.

Detail-oriented with effective problem-solving skills.

Experience using CRM systems and ticketing tools.

Preferred Skills:

Familiarity with trading platforms and financial services.

Hands-on experience with customer service software (e.g., Zendesk, Salesforce).

Ability to multitask and work under pressure.

Competitive salary with performance-based incentives.

Training and development programs.

Supportive and collaborative team environment.

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