Customer Support Executive

JobIn; Dubai; On-site; AED 50,000 - 70,000; Full time

Job summary

A customer service company in Dubai is seeking a Customer Support Representative to handle customer inquiries through various channels. The ideal candidate should have 1-2 years of experience in customer support, with excellent communication and problem-solving skills. This role focuses on ensuring customer satisfaction and effectively resolving issues within a fast-paced environment.

Qualifications

• 1–2 years of experience in customer support or client service roles.
• Ability to stay calm under pressure and manage multiple conversations at once.

Responsibilities

• Respond to customer inquiries via phone, email, live chat, or social media.
• Identify customer needs, troubleshoot issues, and provide appropriate solutions.
• Document interactions and resolutions in the CRM system.

Skills

Familiarity with CRM and ticketing systems

Strong problem-solving abilities

Excellent communication skills

Basic technical troubleshooting skills

Strong organizational skills

Job description

Key Responsibilities

• Respond to customer inquiries via phone, email, live chat, or social media in a professional and timely manner
• Identify customer needs, troubleshoot issues, and provide appropriate solutions or alternatives
• Document interactions and resolutions in the CRM system
• Follow up with customers to ensure full satisfaction and proper issue closure
• Collaborate with internal teams (sales, technical support, product) to resolve complex cases
• Maintain up-to-date knowledge of company products, services, and policies
• Track and report recurring customer issues or trends to improve service processes

Skills

• Familiarity with CRM and ticketing systems (e.g., Zendesk, Salesforce, Freshdesk)
• Strong problem-solving abilities and a customer-first mindset
• 1–2 years of experience in customer support or client service roles
• Excellent communication skills (written and verbal)
• Basic technical troubleshooting skills and the ability to explain solutions clearly
• Ability to stay calm under pressure and manage multiple conversations at once
• Strong organizational skills and attention to detail