Customer Support Executive

Stonefort Securities; Dubai; On-site; AED 60,000 - 80,000; Full time

Job summary

A financial services provider in Dubai is seeking a dedicated Customer Service Executive to enhance client experiences and improve operational efficiency. Responsibilities include overseeing client inquiries, monitoring feedback, and assisting with platform technical issues. Candidates should have at least 2 years of experience in customer support within the Forex and CFDs industry, be fluent in English and Arabic, and be proficient in relevant trading platforms. Competitive salary and professional growth opportunities offered.

Benefits

Competitive Salary

Professional development opportunities

Training and career growth

Qualifications

• Minimum 2 years of experience in customer support within the Forex and CFDs industry.
• Strong command of CRM systems and customer support tools.
• Ability to work as per a roster.

Responsibilities

• Oversee client inquiries and ensure responses are prompt and accurate.
• Monitor client feedback to improve customer experience.
• Collaborate with management to align customer service goals.

Skills

Customer support

Fluency in English

Fluency in Arabic

Proficiency in MetaTrader 4 and 5

Compliance Orientation

Tools

CRM systems

Job description

About Us:

Stonefort Securities is a distinguished provider in the international financial services sector. With an established presence in the UAE, Mauritius, SVG and Saint Lucia, Stonefort Securities is well-positioned to meet the dynamic needs of its global clientele. The company offers advanced trading solutions, granting access to a wide range of asset classes including Forex, Commodities, Indices, Stocks and Contracts for Difference (CFDs), all seamlessly integrated within a sophisticated cross-margined trading framework.

Job Overview:

Stonefort is looking for a dedicated and proactive Customer Service Executive to support initiatives and enhance client experience. This is a pivotal role where you will be part of our customer support team, ensuring consistent, high-quality service across multiple communication channels. You will be responsible for elevating the client experience, improving operational efficiency, and achieve excellence in customer support.

Key responsibilities:

• Oversee client inquiries and concerns, ensuring that responses are prompt, accurate, and aligned with company policies.
• Monitor client feedback across multiple channels (phone, email, live chat, social media) to proactively address issues and improve the customer experience.
• Collaborate with management and other departments to align customer service goals with broader company objectives.
• Ensure all client interactions comply with regulatory requirements and company policies, maintaining the highest standards of professionalism and ethical conduct.
• Assist clients in navigating trading platforms, managing account-related inquiries, and understanding product features.
• Support clients with platform technical issues, account registration, verification, and transaction processes, ensuring a seamless experience.

Key Requirements:

• Minimum 2 years of in customer support within the Forex and CFDs industry, reputable broker or financial institution.
• Proficiency in Metaquotes Platforms (MetaTrader 4 and 5), along with a strong command of CRM systems and customer support tools.
• Fluency in English and Arabic (written and spoken) is essential;
• Strong Compliance Orientation, with thorough knowledge of regulatory requirements and a commitment to ethical standards.
• Ability to work as per a roster.

Why Join Us?

• Competitive Salary.
• Opportunity to work in a fast-paced, dynamic financial environment.
• Professional development, training, and career growth opportunities.