Customer Support Engineer (Internal Applicants Only)

Mitsubishi Power Europe, Ltd; United Arab Emirates; On-site; AED 120,000 - 180,000; Full time

Job summary

A leading energy company is seeking a Customer Support Engineer to join their Engineering and Field Service Department. This role focuses on supporting the delivery of long-term service agreements and various projects to ensure high performance and reliability of gas turbines and generators. The ideal candidate will have experience in diagnosing technical issues, coordinating teams, and providing hands-on support at customer sites.

Qualifications

• Proven experience in gas turbine/generator operations and maintenance.
• Flexibility to travel and work outside regular business hours.
• Ability to manage multiple priorities in a high-stakes role.

Responsibilities

• Diagnosing and resolving technical issues related to gas turbines and generators.
• Coordinating resources to support long-term service agreements (LTSAs).
• Preparing comprehensive technical documentation and conducting presentations.

Skills

Technical troubleshooting

Analytical skills

Communication

Interpersonal skills

Job description

We're looking for a Customer Support Engineer to join our Engineering and Field Service Department. This critical role will support the commercial and technical delivery of long-term service agreements (LTSA) and various customer projects—ensuring high performance and reliability of gas turbines, generators, and auxiliary systems.

Key Responsibilities;

As a Customer Support Engineer , your core duties will include :

Diagnosing and resolving technical issues related to gas turbines, generators, and associated systems.

Acting as a key liaison between internal teams and customers to ensure timely, efficient solutions.

Coordinating resources and planning requirements to support long-term service agreements (LTSAs) and other projects.

Analyzing operational data and preparing clear, comprehensive technical documentation.

Supporting commercial teams with technical input for sales and service proposals.

Managing root cause analysis processes and assisting with technical presentations.

Overseeing outage planning and coordination, including spare parts logistics and customer meetings.

Traveling to customer sites as needed to provide hands-on technical support.

Ensuring compliance with company QMS and HSE policies and procedures

What We’re Looking For :

Proven experience in gas turbine / generator operations and maintenance is highly desirable.

Strong technical troubleshooting and analytical skills.

Excellent communication and interpersonal skills.

Flexibility to travel and work outside regular business hours when required.

Ability to manage multiple priorities in a high-stakes, customer-facing role.

A proactive mindset with a commitment to integrity, safety, and quality.

Experience in outage planning, LTSA contract execution, and cross-functional coordination is a plus.

Why Join Us?

Work on complex and high-value energy projects across the Middle East and beyond.

Be part of a supportive and skilled multidisciplinary engineering team.

Engage in meaningful work that ensures power reliability and customer satisfaction.

Career growth opportunities with exposure to technical and commercial operations.

Support Engineer • United Arab Emirates, UK