Customer Support Coordinator

AlFuttaim; Dubai; On-site; AED 30,000 - 50,000; Full time

Job summary

An established industry player is looking for a Customer Support Coordinator to enhance the customer journey in Dubai. This role focuses on delivering exceptional service through effective communication and problem-solving. You will manage customer interactions, ensuring accuracy in CRM systems and striving for first-call resolution. With a supportive team environment, you will play a crucial role in maintaining high service levels and driving commercial growth. If you are passionate about customer service and eager to make a difference in a dynamic retail environment, this opportunity is for you!

Qualifications

• 2-3 years' experience in customer service or call center roles.
• Proficient in CRM platforms and call handling systems.

Responsibilities

• Log all customer interactions accurately in CRM systems.
• Respond to customer inquiries within 24 hours.

Skills

Customer Service

CRM Proficiency

Problem-Solving

Communication Skills

Time Management

Education

High School Diploma

Customer Service Training

Tools

CRM Systems

Genesys

Job description

Job Title
Customer Support Coordinator
Job Overview
Al-Futtaim Group is seeking a Customer Support Coordinator based in Dubai, United Arab Emirates. This role focuses on enhancing the customer journey across all non-face-to-face contact points by providing a seamless, positive, and efficient service experience. The position involves performance management, complaint handling, CRM data accuracy, communication excellence, and proactive customer follow-up to strengthen trust in the brand and drive commercial growth.
Job Location
Dubai, United Arab Emirates
Industry
Retail and Customer Service
Function
Customer Support and Service Coordination
Gender
Any
Employment Type
Full-time
Work Hours
Sunday to Thursday, 8 hours/day
Date Posted
April 26, 2025
Valid Through
April 26, 2026
Key Responsibilities
- Ensure all customer interactions are logged accurately in CRM systems for follow-up and reporting.
- Respond to customer emails, social media complaints, and inquiries within 24 hours.
- Work toward first-call resolution by offering immediate solutions wherever possible.
- Monitor transport management system updates and proactively communicate with customers regarding deliveries and delays.
- Deliver a consistent, friendly, and empathetic customer service experience across all non-face-to-face channels.
- Coordinate scheduling and workloads within the support team to maintain service levels and improve customer experience.
- Follow and support all health and safety guidelines and immediately report any risks or hazards.
- Comply with departmental processes to ensure cost-efficient operations.
- Execute the department's business and action plans as developed by management.
Qualifications & Skills
- Education: High School Diploma or equivalent; additional training in Customer Service is preferred.
- Experience:
- 2-3 years' experience in a similar customer service or call center role.
- Experience working with CRM systems and call center platforms like Genesys is advantageous.
- Retail or e-commerce industry experience is a plus.
- Technical Skills:
- Proficiency in CRM platforms.
- Familiarity with call handling and ticketing systems.
- Behavioral Skills:
- Strong analytical and problem-solving skills.
- Effective communication and interpersonal abilities.
- Excellent time management and organizational skills.
- Ability to remain calm, empathetic, and solution-focused under pressure.

Disclaimer: Naukrigulf.com is only a platform to bring jobseekers & employers together. Applicants are advised to research the bonafides of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advice against sharing personal or bank related information. We also recommend you visit Security Advice for more information. If you suspect any fraud or malpractice, email us at [e-mail]