CUSTOMER SUPPORT

Euphoria Interiors; Dubai; Remote; AED 60,000 - 120,000; Full time

Job summary

A leading interior design firm in Dubai is seeking a Customer Care representative to manage customer interactions across various platforms. The ideal candidate should have at least 2 years of experience in customer support and possess strong communication and problem-solving skills. This full-time position allows for remote work, and candidates must be able to multitask in a fast-paced environment.

Qualifications

• Minimum 2 years of experience in customer support or a similar role.

Responsibilities

• Handle incoming customer calls, emails, and chats professionally.
• Address customer inquiries, complaints, and requests efficiently.
• Maintain a positive and helpful attitude while assisting customers.
• Provide accurate information about products, services, and company policies.
• Keep records of customer interactions and transactions.
• Coordinate with internal teams to resolve customer issues.
• Follow up with customers to ensure satisfaction.
• Identify opportunities to improve customer service processes.

Skills

Communication Skills

Problem Solving

Multitasking Ability

Software Proficiency

Interpersonal Skills

MS Office Knowledge

Tools

CRM software

Job description

customer care

• Remote
• Full-Time
  
  

Key Responsibilities

• Customer Interaction Management: Handle incoming customer calls, emails, and chats professionally.
• Query & Complaint Resolution: Address customer inquiries, complaints, and requests efficiently.
• Positive Customer Engagement: Maintain a positive and helpful attitude while assisting customers
• Information Delivery: Provide accurate information about products, services, and company policies
• Record Maintenance: Keep records of customer interactions and transactions.
• Internal Coordination: Coordinate with internal teams to resolve customer issues.
• Follow-Up and Feedback: Follow up with customers to ensure satisfaction.
• Process Improvement Identification: Identify opportunities to improve customer service processes.
  
  

Skills & Qualification

• Communication Skills: Strong verbal and written communication skills.
• Problem Solving: Excellent problem-solving and conflict-resolution abilities.
• Multitasking Ability: Ability to multitask and work in a fast-paced environment.
• Software Proficiency: Proficiency in using CRM software and customer support tools.
• Interpersonal Skills: Strong interpersonal skills and patience in handling customers.
• MS Office Knowledge: Basic knowledge of MS Office (Word, Excel, Outlook)
  
  

Experience

Minimum 2 years of experience in customer support or a similar role. (Mandatory)

Minimum 2 years of experience in customer support or a similar role. (Mandatory)

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