Customer Success Manager- UAE

Soluis; Dubai; On-site; AED 180,000 - 240,000; Full time

Job summary

A leading company in real estate seeks a Customer Success Manager to enhance client engagement. Responsibilities include representing the company at events, managing customer inquiries, and improving proposal processes. The ideal candidate will possess AEC industry experience and strong communication skills.

Qualifications

• Experience in customer dealings within AEC or property development.
• Hands-on and highly responsive in customer interactions.
• Fluent in English and basic Arabic preferred.

Responsibilities

• Visit key clients and represent the company at local events.
• Act as first responder for customer inquiries.
• Write successful proposals and drive efficiency in proposals.

Skills

Customer Relationship Management

Problem Solving

Communication

Tools

SketchUp

Revit

3ds Max

Esri

Job description

Customer Success Manager - UAE

Location: United Arab Emirates

Role: Permanent or full-time contractor

Start date: ASAP

At Soluis, we create engaging experiences beyond the boundaries of imagination that deliver a positive and lasting impact. We work with world-leading organisations in real estate, leveraging appropriate technology to engage audiences using real-time game platforms across all xR platforms.

Due to growth, we are seeking a highly organized, self-motivated, and detail-oriented Customer Success Manager with knowledge of Architecture, Construction, or Real Estate to serve as the first point of contact for our customers.

The Customer Success Manager will:

1. Visit key clients, represent the company at local events, host meetings, facilitate demos and technical workshops, and identify opportunities to expand customer engagements.
2. Act as the first responder for customer inquiries, demonstrating high client focus, problem-solving skills, and the ability to coordinate solutions effectively.
3. Be responsible for writing successful proposals and driving efficiency in the proposal process, aiming for rapid turnaround times.
4. Maintain a proactive and responsive approach in customer communications, understanding customer relationships, internal politics, and project blockers.

We are looking for someone with:

1. Experience in customer dealings, preferably with a background in the AEC industry, property sales, or property development, and experience in property creative media production.
2. Hands-on, proactive, and highly responsive in customer interactions.
3. Based in the UAE, fluent in English, with Arabic as a significant advantage, and familiarity with AEC tools like SketchUp, Revit, 3ds Max, or Esri.

Note: We are not seeking a target-driven outbound sales person. We value individuals with strong people skills, who understand customer relationships, internal politics, and project blockers.

Required Experience: Senior IC