Project Manager (Content and Creative Delivery)

Bayt.com; United Arab Emirates; On-site; AED 120,000 - 200,000; Full time

Job summary

Join a forward-thinking company as a Customer Success Manager, where your technical skills and customer-centric approach will shine. In this role, you will build lasting relationships with clients, ensuring their satisfaction and success. Collaborate with cross-functional teams to address customer needs and drive continuous improvement. Your ability to manage multiple tasks will be crucial as you support clients and enhance their experience with innovative solutions. This position offers a dynamic environment where your contributions will directly impact the success of both clients and the organization.

Qualifications

• Strong background in customer relationship management and technical support.
• Ability to analyze customer needs and suggest improvements.

Responsibilities

• Act as a technical liaison and support clients in daily operations.
• Build long-term relationships and identify new opportunities.

Skills

Customer Relationship Management

Technical Aptitude

Incident Management

Problem Solving

Communication Skills

Multi-tasking

Education

Bachelor's Degree

Relevant Certifications

Tools

Talentera

Job description

Location: United Arab Emirates

Job Type: Full-time

Job summary

The Customer Success Manager (CSM) is a customer-centric individual with a technical aptitude. The CSM’s responsibilities include supporting customers, and building close relationships that often last beyond any one project or job order lasting process ownership with the business itself.

The CSM will work directly with clients to help solve their problems and ensure their satisfaction. The CSM will also work closely with other employees to ensure customer questions and concerns are addressed in a timely manner.

The CSM is expected to work closely with the internal team such as sales, service delivery, software development & quality assurance.

Job Description

• Act as a technical liaison between the company and the client
• Support in the day-to-day operations of the clients.
• Respond to a reported service incident, identify the cause, and initiate the incident management process.
• Prioritize incidents according to their urgency and influence on the business.
• Build long-term relationships with existing clients and identify new opportunities
• Analyze customers’ needs and suggest upgrades/additional features to meet their requirements
• Be in charge of post-sales support activities.
• Gather requirements, implement and deliver solutions with the best practices
• Take ownership of critical incidents, coordinate with internal/external stakeholders, and establish effective communication between different parties for post-incident reviews
• Develop and conduct relevant and regular technical training for all Talentera’s clients
• Maintain an active and regular dialogue with the team to ensure the team’s objectives and processes are being met
• Attend customer meetings regularly with the sales force and core team in order to outperform budget and improve processes
• Assist in preparing materials that clearly outline the processes and systems for the career portal. The documentation will include what may be utilized for sales, sales training, and marketing
• Invest time in studying and thinking about continuous improvement strategies
• Continually assess progress and adequacy on all processes and procedures and suggest alternatives that may serve the products and company vision better
• Set up, administrate, and configure Talentera’s solutions per client’s inputs
• Lead workgroups, forums, and an environment for innovation and ensure the project management thereof
• Ability to multi-task, considering the job involves working on several assignments in parallel.