Customer Success Manager - Middle East- Maternity Leave Replacement

AppsFlyer; Dubai; On-site; USD 60,000 - 100,000; Full time

Job summary

An innovative global company is seeking a Customer Success Manager to drive client engagement and satisfaction. In this role, you will become an expert in the platform, providing strategic guidance and support to clients, ensuring they leverage the platform to achieve their marketing goals. You will build strong relationships, conduct training sessions, and collaborate with product teams to foster innovation. This position offers an exciting opportunity to work in a dynamic environment where your contributions will directly impact customer success and the company's growth. If you are passionate about customer success and thrive in a fast-paced environment, this role is perfect for you.

Benefits

Mental health programs

Global Employee Exchange Program

Fitness programs

Qualifications

• Experience in customer success, product management, or mobile analytics.
• Fluency in Arabic and understanding of the Middle East market.

Responsibilities

• Act as a strategic partner to customers, maximizing platform value.
• Provide guidance on best practices for marketing success.

Skills

Customer Success Management

Analytical Skills

Communication Skills

Mobile Marketing

Technical Problem Solving

Training and Presentation Skills

Education

Experience in customer success or product management

Background in digital marketing

Tools

SDKs

APIs

SQL

Mobile App Analytics

Job description

At AppsFlyer, we believe every challenge is an invitation to innovate. We’re looking for a Customer Success Manager to help us shape the future of measurement. In this role, you’ll work with talented professionals across the globe, within a culture that values curiosity, collaboration, and personal development. If you're ready to bring your skills to a global stage, this is your chance to make an impact.

About the Role

As a Customer Success Manager, you will act as a strategic partner to our customers, ensuring they maximize the value of AppsFlyer’s platform. You will work closely with clients to understand their needs, drive adoption, and help them achieve their business objectives. Your role will bridge technical and business expertise, helping to foster long-term relationships and product innovation.

What You’ll Do

1. Become an expert in AppsFlyer’s product, covering both business and technical use cases, while staying up to date on product releases and new features.
2. Provide strategic guidance to customers on best practices for utilizing AppsFlyer to drive their marketing success.
3. Use your expertise to quickly identify, escalate, and resolve complex technical challenges.
4. Build deep business relationships by delivering exceptional support and service.
5. Conduct training sessions, webinars, and demos (both virtual and on-site) to educate clients on AppsFlyer’s platform and new features.
6. Facilitate and document customer product ideas and feedback, collaborating with Product and R&D teams to drive innovation.
7. Lead Executive Business Reviews with key stakeholders, sharing industry best practices and showcasing the impact of AppsFlyer’s solutions on customer success.

What You Have

1. Experience in customer success, product management, or mobile analytics at an online advertising company, digital agency, or SaaS martech platform.
2. Fluency in Arabic and a deep understanding of the Middle East market.
3. Strong analytical skills, with the ability to interpret and analyze large data sets and resolve reporting discrepancies.
4. Experience managing multiple accounts across diverse industries, company sizes, and experience levels.
5. Excellent written and verbal communication skills, with the ability to engage both technical and non-technical audiences.
6. A fast learner who is naturally curious and thrives in a fast-paced, dynamic work environment.
7. Background in digital marketing, especially mobile marketing.

Bonus Points

1. Technical expertise in SDKs, APIs, SQL, Mobile App Analytics, and Deep Linking.
2. Familiarity with product management concepts.

Why Join Us?

AppsFlyer is a global company with 20 offices worldwide. Through initiatives like mental health programs (Be Well), the Global Employee Exchange Program, and fitness programs, we empower our people to thrive physically, mentally, and professionally.

Here, titles don’t define us—ideas do. You’ll thrive in a culture where everyone’s input shapes the future.

At AppsFlyer, we’re committed to building a diverse and inclusive workplace. Don’t meet % of the qualifications? If you’re excited about this role and believe you have the skills to succeed, we encourage you to apply.